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The Glen Medical Group

30 Glen Street, Hebburn, NE31 1NU · 0191 2832250
Part of South Tyneside West PCN in North East and North Cumbria ICB · South Tyneside. NHS code A88022.

July 2026 at a glance

Routine appointments seen within 7 days

22.1%

England 58% · area 64% · ▼ 5.9 pts on Jun 2026

Routine appointments seen within 14 days

32.2%

England 77% · area 82% · ▼ 6.9 pts on Jun 2026

Urgent appointments seen the same day

87%

England 77% · area 60% · ▼ 0.2 pts on Jun 2026

Appointments in the month

4,686

419.9 per 1,000 of 11,161 registered patients (England 535.2)

Ranked 5,473rd of 5,703 practices in England for routine appointments within 7 days; 20th of 20 in North East and North Cumbria ICB; 2,095th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,165 routine appointments, of which 22.1% took place within 7 days of being booked, 36 points below the England figure. Of 972 appointments the practice classed as clinically urgent, 87% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,165

Same day 8%1 day 4%2 to 7 days 10%8 to 14 days 10%15 to 21 days 20%22 to 28 days 19%Over 28 days 30%

Urgent appointments 972

Same day 87%1 day 5%2 to 7 days 4%8 to 14 days 0%15 to 21 days 1%22 to 28 days 2%Over 28 days 0%

All appointments 4,686

Same day 32%1 day 5%2 to 7 days 14%8 to 14 days 16%15 to 21 days 11%22 to 28 days 10%Over 28 days 12%

Appointments with a GP 1,251

Same day 33%1 day 5%2 to 7 days 8%8 to 14 days 10%15 to 21 days 17%22 to 28 days 12%Over 28 days 14%

What the appointments were

Measure	This practice	England
Face to face	79.1%	60.1%
With a GP (rather than a nurse or other staff)	26.7%	44.5%
Same day, all appointment types	31.6%	44.7%
Missed by the patient (did not attend)	3.3%	4.3%
Appointments per 1,000 registered patients	419.9	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,165
General consultation, acute (urgent)	972
Planned clinics	854
Planned clinical procedures	508
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	28%	39.1%	87.2%	31%	4,669	418.6
July 2026	22.1%	32.2%	87%	31.6%	4,686	419.9

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Ellison View Surgery NE31 1NU	0 mi	25%	45%	52%
Victoria Medical Centre NE31 1NU	0 mi	92%	96%	55%
A86011	0.9 mi	–	–	–
Mayfield Medical Group NE32 5SE	1.1 mi	55%	87%	63%
Albert Road Surgery NE32 5AG	1.2 mi	89%	96%	0%
The G.p.suite NE32 3UX	1.2 mi	67%	90%	15%

More practices near NE31 1NU · All practices in North East and North Cumbria ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.