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Westbourne Medical Group
Kelso Grove, Shiney Row, Houghton Le Spring, DH4 4RW · 0191 3852512
Part of Coalfields PCN in North East and North Cumbria ICB · Sunderland. NHS code A89030.
July 2026 at a glance
Ranked 3,189th of 5,703 practices in England for routine appointments within 7 days; 23rd of 36 in North East and North Cumbria ICB; 3,691st of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 539 routine appointments, of which 53.1% took place within 7 days of being booked, 5 points below the England figure. Of 1,349 appointments the practice classed as clinically urgent, 73.7% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 539
Urgent appointments 1,349
All appointments 4,197
6 appointments had an unknown booking gap and are excluded.
Appointments with a GP 1,715
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 62.8% | 60.1% |
| With a GP (rather than a nurse or other staff) | 40.9% | 44.5% |
| Same day, all appointment types | 47.5% | 44.7% |
| Missed by the patient (did not attend) | 3.7% | 4.3% |
| Appointments per 1,000 registered patients | 636.2 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 539 |
| General consultation, acute (urgent) | 1,349 |
| Planned clinics | 832 |
| Planned clinical procedures | 42 |
| Unplanned clinical activity | 465 |
| Clinical triage | 0 |
| Walk-in | 0 |
| Home and care home visits | 94 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 41.4% | 81.5% | 73.4% | 48% | 4,078 | 617.9 |
| July 2026 | 53.1% | 81.8% | 73.7% | 47.5% | 4,203 | 636.2 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Grangewood Surgery DH4 4RB | 0.1 mi | 60% | 68% | 85% |
| Herrington Medical Centre DH4 4LE | 0.5 mi | 47% | 68% | 86% |
| Kepier Medical Practice DH4 5EQ | 1.7 mi | 86% | 95% | 85% |
| I J Healthcare NE38 9AB | 1.7 mi | 54% | 69% | – |
| Houghton Medical Group, DH4 4DN | 2.1 mi | 66% | 91% | 95% |
| Rickleton Medical Centre NE38 9EH | 2.2 mi | 26% | 69% | 90% |
More practices near DH4 4RW · All practices in North East and North Cumbria ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.