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Unity Healthcare

Clements Surgery, Greenfields Way, Haverhill, CB9 8LU · 01440 841300
Part of Haverhill PCN in Norfolk and Suffolk ICB · West Suffolk. NHS code D83012.

July 2026 at a glance

Routine appointments seen within 7 days

74.1%

England 58% · area 57% · ▼ 4.4 pts on Jun 2026

Routine appointments seen within 14 days

95.2%

England 77% · area 77% · ▼ 0.5 pts on Jun 2026

Urgent appointments seen the same day

60.2%

England 77% · area 77% · ▼ 21.3 pts on Jun 2026

Appointments in the month

18,188

656.5 per 1,000 of 27,704 registered patients (England 535.2)

Ranked 1,424th of 5,703 practices in England for routine appointments within 7 days; 3rd of 22 in Norfolk and Suffolk ICB; 4,600th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 6,280 routine appointments, of which 74.1% took place within 7 days of being booked, 16 points above the England figure. Of 133 appointments the practice classed as clinically urgent, 60.2% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 6,280

Same day 9%1 day 12%2 to 7 days 53%8 to 14 days 21%15 to 21 days 4%22 to 28 days 1%Over 28 days 0%

Urgent appointments 133

Same day 60%1 day 17%2 to 7 days 20%8 to 14 days 2%15 to 21 days 1%22 to 28 days 1%Over 28 days 0%

All appointments 18,185

Same day 14%1 day 9%2 to 7 days 36%8 to 14 days 20%15 to 21 days 13%22 to 28 days 5%Over 28 days 3%

3 appointments had an unknown booking gap and are excluded.

Appointments with a GP 5,799

Same day 14%1 day 12%2 to 7 days 50%8 to 14 days 19%15 to 21 days 3%22 to 28 days 1%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	60.8%	60.1%
With a GP (rather than a nurse or other staff)	31.9%	44.5%
Same day, all appointment types	14.4%	44.7%
Missed by the patient (did not attend)	2.5%	4.3%
Appointments per 1,000 registered patients	656.5	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	6,267
General consultation, acute (urgent)	133
Planned clinics	5,409
Planned clinical procedures	2,107
Unplanned clinical activity	0
Clinical triage	339
Walk-in	0
Home and care home visits	190

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	78.5%	95.7%	81.5%	17.7%	19,060	685.7
July 2026	74.1%	95.2%	60.2%	14.4%	18,188	656.5

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Haverhill Family Practice CB9 8HF	0.5 mi	41%	56%	77%
Clare Guildhall Surgery CO10 8NY	6.5 mi	43%	86%	97%
F81020	7.5 mi	–	–	–
F81015	8.1 mi	–	–	–
Wickhambrook Surgery CB8 8XU	8.3 mi	67%	80%	98%
F81009	8.8 mi	–	–	–

More practices near CB9 8LU · All practices in Norfolk and Suffolk ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.