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Orchard House Surgery

Fred Archer Way, Newmarket, CB8 8NU · 01638 666887
Part of Forest Heath PCN in Norfolk and Suffolk ICB · West Suffolk. NHS code D83027.

July 2026 at a glance

Routine appointments seen within 7 days

55.8%

England 58% · area 57% · ▼ 1.6 pts on Jun 2026

Routine appointments seen within 14 days

91.3%

England 77% · area 77% · ▲ 0.6 pts on Jun 2026

Urgent appointments seen the same day

92.9%

England 77% · area 77% · ▼ 0.8 pts on Jun 2026

Appointments in the month

3,991

343.4 per 1,000 of 11,621 registered patients (England 535.2)

Ranked 2,959th of 5,703 practices in England for routine appointments within 7 days; 10th of 22 in Norfolk and Suffolk ICB; 1,083rd of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,571 routine appointments, of which 55.8% took place within 7 days of being booked, 2 points below the England figure. Of 1,006 appointments the practice classed as clinically urgent, 92.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,571

Same day 10%1 day 5%2 to 7 days 41%8 to 14 days 35%15 to 21 days 4%22 to 28 days 3%Over 28 days 2%

Urgent appointments 1,006

Same day 93%1 day 2%2 to 7 days 4%8 to 14 days 1%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

All appointments 3,984

Same day 35%1 day 6%2 to 7 days 29%8 to 14 days 18%15 to 21 days 6%22 to 28 days 4%Over 28 days 2%

7 appointments had an unknown booking gap and are excluded.

Appointments with a GP 1,179

Same day 32%1 day 3%2 to 7 days 25%8 to 14 days 36%15 to 21 days 2%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	86.9%	60.1%
With a GP (rather than a nurse or other staff)	29.5%	44.5%
Same day, all appointment types	34.8%	44.7%
Missed by the patient (did not attend)	5.2%	4.3%
Appointments per 1,000 registered patients	343.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,556
General consultation, acute (urgent)	1,006
Planned clinics	226
Planned clinical procedures	368
Unplanned clinical activity	211
Clinical triage	0
Walk-in	0
Home and care home visits	15

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	57.4%	90.7%	93.7%	33.5%	4,370	374.3
July 2026	55.8%	91.3%	92.9%	34.8%	3,991	343.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
The Rookery Medical Centre CB8 8NW	0.1 mi	40%	69%	87%
Oakfield Surgery CB8 7JG	0.4 mi	67%	67%	90%
D81051	3.7 mi	–	–	–
The Reynard Surgery IP28 8JZ	5.4 mi	69%	80%	98%
D81055	6.3 mi	–	–	–
D81014	6.7 mi	–	–	–

More practices near CB8 8NU · All practices in Norfolk and Suffolk ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.