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Crown Street Surgery

2 Lombard Court, Crown Street, Acton, London, W3 8SA · 020 89922010
Part of Acton PCN in West and North London ICB · Ealing. NHS code E85019.

July 2026 at a glance

Routine appointments seen within 7 days

78%

England 58% · area 67% · ▲ 1.6 pts on Jun 2026

Routine appointments seen within 14 days

88.9%

England 77% · area 85% · ▲ 1.8 pts on Jun 2026

Urgent appointments seen the same day

95.9%

England 77% · area 67% · ▲ 0.5 pts on Jun 2026

Appointments in the month

8,546

779.3 per 1,000 of 10,966 registered patients (England 535.2)

Ranked 1,127th of 5,703 practices in England for routine appointments within 7 days; 79th of 301 in West and North London ICB; 529th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 2,817 routine appointments, of which 78% took place within 7 days of being booked, 20 points above the England figure. Of 1,762 appointments the practice classed as clinically urgent, 95.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 2,817

Same day 59%1 day 4%2 to 7 days 16%8 to 14 days 11%15 to 21 days 4%22 to 28 days 3%Over 28 days 4%

Urgent appointments 1,762

Same day 96%1 day 1%2 to 7 days 1%8 to 14 days 1%15 to 21 days 0%22 to 28 days 0%Over 28 days 1%

All appointments 8,546

Same day 75%1 day 5%2 to 7 days 9%8 to 14 days 6%15 to 21 days 2%22 to 28 days 2%Over 28 days 2%

Appointments with a GP 4,922

Same day 89%1 day 3%2 to 7 days 4%8 to 14 days 2%15 to 21 days 1%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	46.6%	60.1%
With a GP (rather than a nurse or other staff)	57.6%	44.5%
Same day, all appointment types	75.2%	44.7%
Missed by the patient (did not attend)	1.7%	4.3%
Appointments per 1,000 registered patients	779.3	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,817
General consultation, acute (urgent)	1,762
Planned clinics	76
Planned clinical procedures	254
Unplanned clinical activity	6
Clinical triage	2,248
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	76.4%	87.1%	95.4%	70.7%	7,909	725.9
July 2026	78%	88.9%	95.9%	75.2%	8,546	779.3

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Hillcrest Surgery W3 9LA	0.1 mi	57%	99%	68%
The Mill Hill Surgery W3 8QH	0.2 mi	26%	48%	88%
The Acton Health Centre W3 8QE	0.2 mi	34%	61%	90%
The Churchfield Road Surgery W3 6DL	0.3 mi	86%	94%	40%
Chiswick Family Practice W3 8TF	0.4 mi	65%	86%	57%
GP Surgery @ Acton Gardens W3 8TF	0.4 mi	77%	83%	83%

More practices near W3 8SA · All practices in West and North London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.