Home › West and North London ICB › Willow Tree Surgery
Willow Tree Surgery
2 Jollys Lane, Hayes, UB4 9BG · 020 88421024
Part of Long Lane First Care Group PCN in West and North London ICB · Hillingdon. NHS code E86610.
July 2026 at a glance
Ranked 1,835th of 5,703 practices in England for routine appointments within 7 days; 133rd of 301 in West and North London ICB; 2,591st of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 806 routine appointments, of which 68.9% took place within 7 days of being booked, 11 points above the England figure. Of 204 appointments the practice classed as clinically urgent, 83.8% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 806
Urgent appointments 204
All appointments 1,216
Appointments with a GP 719
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 50.5% | 60.1% |
| With a GP (rather than a nurse or other staff) | 59.1% | 44.5% |
| Same day, all appointment types | 43.5% | 44.7% |
| Missed by the patient (did not attend) | 6.1% | 4.3% |
| Appointments per 1,000 registered patients | 371.5 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 806 |
| General consultation, acute (urgent) | 204 |
| Planned clinics | 0 |
| Planned clinical procedures | 144 |
| Unplanned clinical activity | 0 |
| Clinical triage | 9 |
| Walk-in | 0 |
| Home and care home visits | 0 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 62.6% | 82.3% | 76.9% | 43.8% | 1,157 | 354 |
| July 2026 | 68.9% | 88.5% | 83.8% | 43.5% | 1,216 | 371.5 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| St. Georges Medical Ctr. UB1 2RX | 0.6 mi | 74% | 88% | 81% |
| Yeading Court Surgery UB4 9AJ | 0.6 mi | 80% | 100% | 90% |
| Goodcare Practice UB5 6WL | 0.6 mi | 60% | 85% | – |
| Broadmead Surgery UB5 6WL | 0.6 mi | 57% | 82% | 95% |
| Somerset Medical Centre UB5 6WL | 0.6 mi | 46% | 85% | – |
| The Southall Medical Ctr. UB1 2PT | 0.6 mi | 96% | 98% | 8% |
More practices near UB4 9BG · All practices in West and North London ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.