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Custom House Surgery

16 Freemasons Road, Canning Town, London, E16 3NA · 020 74762255
Part of South One Newham PCN in North East London ICB · Newham. NHS code F84047.

July 2026 at a glance

Routine appointments seen within 7 days

55.2%

England 58% · area 68% · ▲ 11.8 pts on Jun 2026

Routine appointments seen within 14 days

82%

England 77% · area 86% · ▲ 0.2 pts on Jun 2026

Urgent appointments seen the same day

94.1%

England 77% · area 71% · no change on Jun 2026

Appointments in the month

5,959

549.5 per 1,000 of 10,845 registered patients (England 535.2)

Ranked 3,018th of 5,703 practices in England for routine appointments within 7 days; 179th of 245 in North East London ICB; 869th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,829 routine appointments, of which 55.2% took place within 7 days of being booked, 3 points below the England figure. Of 803 appointments the practice classed as clinically urgent, 94.1% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,829

Same day 16%1 day 11%2 to 7 days 28%8 to 14 days 27%15 to 21 days 14%22 to 28 days 2%Over 28 days 2%

Urgent appointments 803

Same day 94%1 day 1%2 to 7 days 1%8 to 14 days 3%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

All appointments 5,959

Same day 48%1 day 10%2 to 7 days 17%8 to 14 days 15%15 to 21 days 5%22 to 28 days 2%Over 28 days 2%

Appointments with a GP 1,778

Same day 49%1 day 8%2 to 7 days 14%8 to 14 days 17%15 to 21 days 7%22 to 28 days 2%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	40.5%	60.1%
With a GP (rather than a nurse or other staff)	29.8%	44.5%
Same day, all appointment types	48.1%	44.7%
Missed by the patient (did not attend)	6.1%	4.3%
Appointments per 1,000 registered patients	549.5	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,829
General consultation, acute (urgent)	803
Planned clinics	175
Planned clinical procedures	521
Unplanned clinical activity	0
Clinical triage	36
Walk-in	0
Home and care home visits	3

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	43.4%	81.8%	94.1%	45.5%	5,585	516.3
July 2026	55.2%	82%	94.1%	48.1%	5,959	549.5

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
The Ruiz Medical Practice E16 1HT	0.5 mi	36%	87%	0%
Glen Road Medical Centre E13 8RU	0.7 mi	35%	84%	62%
Star Lane Medical Centre E16 4QH	0.8 mi	90%	97%	35%
Greengate Medical Centre E13 8PS	0.9 mi	48%	84%	77%
Balaam Street Practice E13 8AF	1 mi	95%	100%	72%
Essex Lodge E13 0AS	1.1 mi	24%	38%	25%

More practices near E16 3NA · All practices in North East London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.