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The Heron Medical Practice

Heron Medical Practice, 161 Station Road, Herne Bay, CT6 5NF · 01227 742226
Part of Herne Bay PCN in Kent and Medway ICB · Canterbury. NHS code G82090.

July 2026 at a glance

Routine appointments seen within 7 days

63.2%

England 58% · area 55% · ▼ 0.2 pts on Jun 2026

Routine appointments seen within 14 days

78.1%

England 77% · area 74% · ▼ 0.9 pts on Jun 2026

Urgent appointments seen the same day

82.9%

England 77% · area 77% · ▼ 0.6 pts on Jun 2026

Appointments in the month

11,726

654.3 per 1,000 of 17,922 registered patients (England 535.2)

Ranked 2,317th of 5,703 practices in England for routine appointments within 7 days; 55th of 165 in Kent and Medway ICB; 2,709th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 2,807 routine appointments, of which 63.2% took place within 7 days of being booked, 5 points above the England figure. Of 2,195 appointments the practice classed as clinically urgent, 82.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 2,807

Same day 33%1 day 7%2 to 7 days 24%8 to 14 days 15%15 to 21 days 9%22 to 28 days 7%Over 28 days 5%

2 appointments had an unknown booking gap and are excluded.

Urgent appointments 2,195

Same day 83%1 day 5%2 to 7 days 8%8 to 14 days 2%15 to 21 days 1%22 to 28 days 1%Over 28 days 1%

All appointments 11,640

Same day 35%1 day 8%2 to 7 days 21%8 to 14 days 14%15 to 21 days 8%22 to 28 days 6%Over 28 days 8%

86 appointments had an unknown booking gap and are excluded.

Appointments with a GP 4,737

Same day 51%1 day 7%2 to 7 days 22%8 to 14 days 9%15 to 21 days 4%22 to 28 days 4%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	64.3%	60.1%
With a GP (rather than a nurse or other staff)	41%	44.5%
Same day, all appointment types	35.3%	44.7%
Missed by the patient (did not attend)	4%	4.3%
Appointments per 1,000 registered patients	654.3	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,809
General consultation, acute (urgent)	2,195
Planned clinics	2,341
Planned clinical procedures	1,048
Unplanned clinical activity	476
Clinical triage	892
Walk-in	0
Home and care home visits	192

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	63.4%	79%	83.5%	35.6%	11,100	619.6
July 2026	63.2%	78.1%	82.9%	35.3%	11,726	654.3

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Park Surgery CT6 5RE	0.2 mi	49%	78%	74%
Sturry Surgery CT2 0EF	4.7 mi	43%	84%	76%
Whitstable Medical Practice CT5 3SE	5.2 mi	62%	80%	59%
University Medical Centre CT2 7PB	5.8 mi	54%	94%	57%
Northgate Medical Practice CT1 1WL	6.2 mi	49%	60%	94%
New Dover Road Surgery CT1 3AP	6.8 mi	50%	72%	73%

More practices near CT6 5NF · All practices in Kent and Medway ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.