Home › Surrey and Sussex ICB › Staines Health Group

Staines Health Group

Staines Health Centre, Burges Way, Knowle Green, Staines, TW18 1XD · 01784 465229
Part of Sasse Network 3 PCN in Surrey and Sussex ICB · Spelthorne. NHS code H81134.

July 2026 at a glance

Routine appointments seen within 7 days

90.2%

England 58% · area 58% · ▲ 12.6 pts on Jun 2026

Routine appointments seen within 14 days

98.6%

England 77% · area 76% · ▲ 0.1 pts on Jun 2026

Urgent appointments seen the same day

60.8%

England 77% · area 79% · ▼ 1.2 pts on Jun 2026

Appointments in the month

5,953

459.8 per 1,000 of 12,948 registered patients (England 535.2)

Ranked 359th of 5,703 practices in England for routine appointments within 7 days; 5th of 107 in Surrey and Sussex ICB; 4,574th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,311 routine appointments, of which 90.2% took place within 7 days of being booked, 32 points above the England figure. Of 548 appointments the practice classed as clinically urgent, 60.8% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,311

Same day 37%1 day 22%2 to 7 days 32%8 to 14 days 8%15 to 21 days 1%22 to 28 days 1%Over 28 days 0%

Urgent appointments 548

Same day 61%1 day 32%2 to 7 days 6%8 to 14 days 1%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

All appointments 5,951

Same day 41%1 day 16%2 to 7 days 24%8 to 14 days 8%15 to 21 days 4%22 to 28 days 2%Over 28 days 5%

2 appointments had an unknown booking gap and are excluded.

Appointments with a GP 3,923

Same day 48%1 day 20%2 to 7 days 24%8 to 14 days 5%15 to 21 days 1%22 to 28 days 1%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	42.7%	60.1%
With a GP (rather than a nurse or other staff)	65.9%	44.5%
Same day, all appointment types	41%	44.7%
Missed by the patient (did not attend)	5%	4.3%
Appointments per 1,000 registered patients	459.8	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,311
General consultation, acute (urgent)	548
Planned clinics	340
Planned clinical procedures	771
Unplanned clinical activity	6
Clinical triage	1,079
Walk-in	0
Home and care home visits	72

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	77.6%	98.5%	62%	37.8%	6,327	487.5
July 2026	90.2%	98.6%	60.8%	41%	5,953	459.8

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Knowle Green Medical TW18 1XD	0 mi	35%	67%	24%
Hythe Medical Centre Surgery TW18 3HN	1.1 mi	78%	93%	55%
Stanwell Road Surgery TW15 3EA	1.4 mi	55%	85%	78%
Fordbridge Medical Centre TW15 2SG	1.7 mi	61%	77%	59%
Studholme Medical Centre TW15 2TU	1.7 mi	87%	91%	61%
Grove Medical Centre TW20 9QJ	1.9 mi	43%	70%	68%

More practices near TW18 1XD · All practices in Surrey and Sussex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.