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Quay Lane Surgery

Old Quay Lane, St. Germans, Saltash, PL12 5LH · 01503 230088
Part of East Cornwall PCN in Cornwall and the Isles of Scilly ICB · Cornwall. NHS code L82043.

July 2026 at a glance

Routine appointments seen within 7 days

57.7%

England 58% · area 48% · ▲ 9.6 pts on Jun 2026

Routine appointments seen within 14 days

74%

England 77% · area 69% · ▲ 5.7 pts on Jun 2026

Urgent appointments seen the same day

95.2%

England 77% · area 75% · ▲ 0.2 pts on Jun 2026

Appointments in the month

2,808

604.4 per 1,000 of 4,646 registered patients (England 535.2)

Ranked 2,796th of 5,703 practices in England for routine appointments within 7 days; 14th of 53 in Cornwall and the Isles of Scilly ICB; 667th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,406 routine appointments, of which 57.7% took place within 7 days of being booked, about the England figure. Of 652 appointments the practice classed as clinically urgent, 95.2% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,406

Same day 33%1 day 6%2 to 7 days 18%8 to 14 days 16%15 to 21 days 9%22 to 28 days 4%Over 28 days 13%

Urgent appointments 652

Same day 95%1 day 2%2 to 7 days 2%8 to 14 days 0%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

All appointments 2,808

Same day 50%1 day 6%2 to 7 days 15%8 to 14 days 10%15 to 21 days 6%22 to 28 days 3%Over 28 days 10%

Appointments with a GP 1,125

Same day 85%1 day 3%2 to 7 days 4%8 to 14 days 2%15 to 21 days 1%22 to 28 days 1%Over 28 days 5%

What the appointments were

Measure	This practice	England
Face to face	62.6%	60.1%
With a GP (rather than a nurse or other staff)	40.1%	44.5%
Same day, all appointment types	50.4%	44.7%
Missed by the patient (did not attend)	2.1%	4.3%
Appointments per 1,000 registered patients	604.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,399
General consultation, acute (urgent)	652
Planned clinics	40
Planned clinical procedures	114
Unplanned clinical activity	0
Clinical triage	84
Walk-in	0
Home and care home visits	17

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	48.1%	68.3%	95%	46.8%	2,990	643.4
July 2026	57.7%	74%	95.2%	50.4%	2,808	604.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Rame Group Practice PL11 2TB	3.8 mi	46%	85%	35%
Saltash Health Centre PL12 6DL	3.9 mi	39%	57%	84%
Port View Surgery PL12 4BU	4.1 mi	21%	40%	60%
L83006	5.2 mi	–	–	–
L83646	5.7 mi	–	–	–
L83071	6.2 mi	–	–	–

More practices near PL12 5LH · All practices in Cornwall and the Isles of Scilly ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.