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Concept House Surgery

17 Merton Road, Bootle, L20 3BG · 0151 4767962
Part of South Sefton PCN in Cheshire and Merseyside ICB · Sefton. NHS code N84038.

July 2026 at a glance

Routine appointments seen within 7 days

87.9%

England 58% · area 62% · ▲ 3 pts on Jun 2026

Routine appointments seen within 14 days

89.9%

England 77% · area 80% · ▲ 3 pts on Jun 2026

Urgent appointments seen the same day

68.7%

England 77% · area 72% · ▲ 1.3 pts on Jun 2026

Appointments in the month

4,022

643.2 per 1,000 of 6,253 registered patients (England 535.2)

Ranked 505th of 5,703 practices in England for routine appointments within 7 days; 5th of 23 in Cheshire and Merseyside ICB; 4,111th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,002 routine appointments, of which 87.9% took place within 7 days of being booked, 30 points above the England figure. Of 1,660 appointments the practice classed as clinically urgent, 68.7% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,002

Same day 81%1 day 1%2 to 7 days 5%8 to 14 days 2%15 to 21 days 3%22 to 28 days 5%Over 28 days 2%

Urgent appointments 1,660

Same day 69%1 day 4%2 to 7 days 7%8 to 14 days 4%15 to 21 days 6%22 to 28 days 4%Over 28 days 6%

All appointments 4,022

Same day 65%1 day 4%2 to 7 days 8%8 to 14 days 6%15 to 21 days 7%22 to 28 days 5%Over 28 days 5%

Appointments with a GP 1,477

Same day 72%1 day 6%2 to 7 days 8%8 to 14 days 3%15 to 21 days 4%22 to 28 days 4%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	57.3%	60.1%
With a GP (rather than a nurse or other staff)	36.7%	44.5%
Same day, all appointment types	65.4%	44.7%
Missed by the patient (did not attend)	3.8%	4.3%
Appointments per 1,000 registered patients	643.2	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,002
General consultation, acute (urgent)	1,660
Planned clinics	109
Planned clinical procedures	330
Unplanned clinical activity	262
Clinical triage	462
Walk-in	0
Home and care home visits	21

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	84.9%	86.9%	67.4%	67.1%	3,990	642.3
July 2026	87.9%	89.9%	68.7%	65.4%	4,022	643.2

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Park Street Surgery L20 3DF	0.1 mi	49%	66%	70%
Bootle Village Surgery L20 3EW	0.2 mi	47%	63%	98%
The Strand Medical Centre L20 5BW	0.4 mi	61%	66%	96%
Aintree Road Medical Centre L20 9DL	0.5 mi	–	–	60%
N82049	0.6 mi	–	–	–
N82097	0.7 mi	–	–	–

More practices near L20 3BG · All practices in Cheshire and Merseyside ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.