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The Portmill Surgery

114 Queen Street, Hitchin, SG4 9TH · 01462 451575
Part of Hitchin and Whitwell PCN in Central East ICB · North Hertfordshire. NHS code E82044.

July 2026 at a glance

Routine appointments seen within 7 days

45.5%

England 58% · area 51% · ▼ 3.9 pts on Jun 2026

Routine appointments seen within 14 days

75.8%

England 77% · area 70% · ▼ 0.1 pts on Jun 2026

Urgent appointments seen the same day

92.6%

England 77% · area 76% · ▼ 3.4 pts on Jun 2026

Appointments in the month

6,170

421.6 per 1,000 of 14,635 registered patients (England 535.2)

Ranked 3,856th of 5,703 practices in England for routine appointments within 7 days; 27th of 45 in Central East ICB; 1,140th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 2,615 routine appointments, of which 45.5% took place within 7 days of being booked, 13 points below the England figure. Of 443 appointments the practice classed as clinically urgent, 92.6% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 2,615

Same day 13%1 day 7%2 to 7 days 26%8 to 14 days 30%15 to 21 days 13%22 to 28 days 5%Over 28 days 6%

Urgent appointments 443

Same day 93%1 day 3%2 to 7 days 2%8 to 14 days 1%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 6,170

Same day 36%1 day 7%2 to 7 days 16%8 to 14 days 15%15 to 21 days 8%22 to 28 days 4%Over 28 days 14%

Appointments with a GP 2,105

Same day 40%1 day 9%2 to 7 days 19%8 to 14 days 21%15 to 21 days 6%22 to 28 days 3%Over 28 days 3%

What the appointments were

Measure	This practice	England
Face to face	57.6%	60.1%
With a GP (rather than a nurse or other staff)	34.1%	44.5%
Same day, all appointment types	35.5%	44.7%
Missed by the patient (did not attend)	2.3%	4.3%
Appointments per 1,000 registered patients	421.6	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,615
General consultation, acute (urgent)	443
Planned clinics	280
Planned clinical procedures	777
Unplanned clinical activity	33
Clinical triage	0
Walk-in	0
Home and care home visits	30

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	49.4%	75.9%	96%	34.7%	6,477	442.3
July 2026	45.5%	75.8%	92.6%	35.5%	6,170	421.6

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Bancroft Medical Centre SG5 1LH	0.2 mi	60%	70%	90%
Regal Chambers Surgery SG5 1LL	0.3 mi	25%	30%	95%
The Nevells Road Surgery SG6 4TS	2.9 mi	32%	44%	78%
The Garden City Surgery SG6 3BJ	3 mi	26%	57%	57%
The Birchwood and Sollershott Surgeries SG6 4UB	3.2 mi	20%	45%	32%
The Symonds Green Health Centre SG1 2JW	3.4 mi	55%	80%	64%

More practices near SG4 9TH · All practices in Central East ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.