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Sterndale Surgery

Milson Road Health Centre, 1-13 Milson Road, London, W14 0LJ · 020 76023797
Part of Hammersmith & Fulham Central PCN in West and North London ICB · Hammersmith and Fulham. NHS code E85125.

July 2026 at a glance

Routine appointments seen within 7 days

64.2%

England 58% · area 67% · ▼ 3.6 pts on Jun 2026

Routine appointments seen within 14 days

76.8%

England 77% · area 85% · ▼ 4.3 pts on Jun 2026

Urgent appointments seen the same day

29%

England 77% · area 67% · ▲ 2.8 pts on Jun 2026

Appointments in the month

3,408

583.2 per 1,000 of 5,844 registered patients (England 535.2)

Ranked 2,205th of 5,703 practices in England for routine appointments within 7 days; 155th of 301 in West and North London ICB; 5,456th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,507 routine appointments, of which 64.2% took place within 7 days of being booked, 6 points above the England figure. Of 200 appointments the practice classed as clinically urgent, 29% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,507

Same day 35%1 day 8%2 to 7 days 22%8 to 14 days 13%15 to 21 days 10%22 to 28 days 5%Over 28 days 9%

Urgent appointments 200

Same day 29%1 day 6%2 to 7 days 49%8 to 14 days 6%15 to 21 days 5%22 to 28 days 2%Over 28 days 4%

All appointments 3,408

Same day 48%1 day 8%2 to 7 days 18%8 to 14 days 11%15 to 21 days 7%22 to 28 days 3%Over 28 days 5%

Appointments with a GP 1,350

Same day 42%1 day 5%2 to 7 days 17%8 to 14 days 12%15 to 21 days 12%22 to 28 days 4%Over 28 days 8%

What the appointments were

Measure	This practice	England
Face to face	80.1%	60.1%
With a GP (rather than a nurse or other staff)	39.6%	44.5%
Same day, all appointment types	47.9%	44.7%
Missed by the patient (did not attend)	4.9%	4.3%
Appointments per 1,000 registered patients	583.2	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,507
General consultation, acute (urgent)	200
Planned clinics	78
Planned clinical procedures	30
Unplanned clinical activity	0
Clinical triage	5
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	67.8%	81.1%	26.2%	51.4%	3,161	543.4
July 2026	64.2%	76.8%	29%	47.9%	3,408	583.2

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
West Kensington GP Surgery W14 0LJ	0 mi	63%	85%	51%
The Bush Doctors W12 8PP	0.3 mi	62%	74%	–
Brook Green Medical Centre W6 7EG	0.4 mi	57%	96%	–
Kensington Park Medical Centre W14 8HW	0.4 mi	80%	93%	93%
Richford Gate Medical Centre W6 7HY	0.4 mi	53%	70%	85%
Portland Road Practice W11 4LA	0.6 mi	59%	88%	87%

More practices near W14 0LJ · All practices in West and North London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.