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Highlands Surgery

1629-1643 London Road, Leigh-on-Sea, SS9 2SQ · 01702 710131
Part of Ss9 South PCN in Essex ICB · Southend-on-Sea. NHS code F81112.

July 2026 at a glance

Routine appointments seen within 7 days

45.8%

England 58% · area 64% · ▲ 0.6 pts on Jun 2026

Routine appointments seen within 14 days

83.4%

England 77% · area 83% · ▼ 16 pts on Jun 2026

Urgent appointments seen the same day

68.6%

England 77% · area 71% · ▲ 2.6 pts on Jun 2026

Appointments in the month

5,795

371.9 per 1,000 of 15,582 registered patients (England 535.2)

Ranked 3,832nd of 5,703 practices in England for routine appointments within 7 days; 18th of 21 in Essex ICB; 4,114th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 662 routine appointments, of which 45.8% took place within 7 days of being booked, 12 points below the England figure. Of 2,468 appointments the practice classed as clinically urgent, 68.6% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 662

Same day 5%1 day 18%2 to 7 days 23%8 to 14 days 38%15 to 21 days 16%22 to 28 days 0%Over 28 days 0%

Urgent appointments 2,468

Same day 69%1 day 3%2 to 7 days 8%8 to 14 days 16%15 to 21 days 4%22 to 28 days 1%Over 28 days 0%

All appointments 5,795

Same day 38%1 day 7%2 to 7 days 17%8 to 14 days 28%15 to 21 days 9%22 to 28 days 2%Over 28 days 0%

Appointments with a GP 3,113

Same day 55%1 day 7%2 to 7 days 14%8 to 14 days 13%15 to 21 days 9%22 to 28 days 2%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	68.2%	60.1%
With a GP (rather than a nurse or other staff)	53.7%	44.5%
Same day, all appointment types	37.8%	44.7%
Missed by the patient (did not attend)	2.6%	4.3%
Appointments per 1,000 registered patients	371.9	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	662
General consultation, acute (urgent)	2,468
Planned clinics	2,153
Planned clinical procedures	151
Unplanned clinical activity	1
Clinical triage	0
Walk-in	0
Home and care home visits	107

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	45.2%	99.4%	66%	41%	5,928	381.6
July 2026	45.8%	83.4%	68.6%	37.8%	5,795	371.9

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
The Leigh Surgery SS9 4JQ	0.9 mi	18%	32%	70%
The Pall Mall Surgery SS9 3NG	1.1 mi	69%	82%	84%
F81075	1.2 mi	–	–	–
DR Krishnan & Ptnr - Kent Elms HC SS9 5UU	1.6 mi	58%	94%	48%
Eastwood Group Practice SS9 5UU	1.6 mi	68%	86%	86%
DR Malik - Kent Elms HC SS9 5UU	1.6 mi	70%	86%	76%

More practices near SS9 2SQ · All practices in Essex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.