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West Road Surgery

North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, SS0 7AF · 01702 339865
Part of Southend Victoria PCN in Essex ICB · Southend-on-Sea. NHS code F81164.

July 2026 at a glance

Routine appointments seen within 7 days

77%

England 58% · area 64% · ▼ 2.9 pts on Jun 2026

Routine appointments seen within 14 days

89.7%

England 77% · area 83% · ▲ 1.4 pts on Jun 2026

Urgent appointments seen the same day

42.6%

England 77% · area 71% · ▼ 5.7 pts on Jun 2026

Appointments in the month

3,440

368.4 per 1,000 of 9,338 registered patients (England 535.2)

Ranked 1,208th of 5,703 practices in England for routine appointments within 7 days; 4th of 21 in Essex ICB; 5,227th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 174 routine appointments, of which 77% took place within 7 days of being booked, 19 points above the England figure. Of 1,014 appointments the practice classed as clinically urgent, 42.6% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 174

Same day 70%1 day 3%2 to 7 days 3%8 to 14 days 13%15 to 21 days 5%22 to 28 days 3%Over 28 days 2%

Urgent appointments 1,014

Same day 43%1 day 11%2 to 7 days 27%8 to 14 days 12%15 to 21 days 4%22 to 28 days 2%Over 28 days 1%

All appointments 3,440

Same day 30%1 day 8%2 to 7 days 25%8 to 14 days 20%15 to 21 days 8%22 to 28 days 4%Over 28 days 5%

Appointments with a GP 2,186

Same day 39%1 day 7%2 to 7 days 21%8 to 14 days 18%15 to 21 days 8%22 to 28 days 3%Over 28 days 4%

What the appointments were

Measure	This practice	England
Face to face	77.9%	60.1%
With a GP (rather than a nurse or other staff)	63.5%	44.5%
Same day, all appointment types	29.9%	44.7%
Missed by the patient (did not attend)	4.9%	4.3%
Appointments per 1,000 registered patients	368.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	174
General consultation, acute (urgent)	1,014
Planned clinics	1,034
Planned clinical procedures	523
Unplanned clinical activity	0
Clinical triage	215
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	79.9%	88.3%	48.3%	29%	3,475	372.6
July 2026	77%	89.7%	42.6%	29.9%	3,440	368.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
DR Navin Kumar SS0 7AF	0 mi	54%	89%	41%
DR F Khan Carnavon Road Surgery SS0 7AF	0 mi	35%	60%	88%
Y06389	0.3 mi	–	–	–
Southend Medical Centre SS1 1NX	0.4 mi	48%	74%	73%
The Queensway Surgery SS1 2AB	0.6 mi	74%	91%	78%
The Valkyrie Surgery SS0 8BU	0.6 mi	54%	94%	64%

More practices near SS0 7AF · All practices in Essex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.