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Palmerston Road Surgery

18 Palmerston Road, Buckhurst Hill, IG9 5LT · 020 85041552
Part of Loughton Buckhurst Hill & Chigwell PCN in Essex ICB · Epping Forest. NHS code F81165.

July 2026 at a glance

Routine appointments seen within 7 days

38.7%

England 58% · area 58% · ▲ 4.8 pts on Jun 2026

Routine appointments seen within 14 days

49.1%

England 77% · area 82% · ▲ 5.6 pts on Jun 2026

Urgent appointments seen the same day

55.4%

England 77% · area 81% · ▲ 2.3 pts on Jun 2026

Appointments in the month

1,272

279 per 1,000 of 4,559 registered patients (England 535.2)

Ranked 4,458th of 5,703 practices in England for routine appointments within 7 days; 23rd of 28 in Essex ICB; 4,844th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 576 routine appointments, of which 38.7% took place within 7 days of being booked, 19 points below the England figure. Of 643 appointments the practice classed as clinically urgent, 55.4% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 576

Same day 8%1 day 7%2 to 7 days 23%8 to 14 days 10%15 to 21 days 19%22 to 28 days 17%Over 28 days 15%

Urgent appointments 643

Same day 56%1 day 11%2 to 7 days 16%8 to 14 days 4%15 to 21 days 6%22 to 28 days 5%Over 28 days 2%

1 appointments had an unknown booking gap and are excluded.

All appointments 1,271

Same day 35%1 day 9%2 to 7 days 19%8 to 14 days 7%15 to 21 days 12%22 to 28 days 10%Over 28 days 8%

1 appointments had an unknown booking gap and are excluded.

Appointments with a GP 893

Same day 44%1 day 8%2 to 7 days 11%8 to 14 days 5%15 to 21 days 13%22 to 28 days 11%Over 28 days 7%

What the appointments were

Measure	This practice	England
Face to face	89.2%	60.1%
With a GP (rather than a nurse or other staff)	70.3%	44.5%
Same day, all appointment types	34.5%	44.7%
Missed by the patient (did not attend)	3.9%	4.3%
Appointments per 1,000 registered patients	279	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	576
General consultation, acute (urgent)	644
Planned clinics	14
Planned clinical procedures	0
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	33.9%	43.5%	53.1%	31%	1,323	290.3
July 2026	38.7%	49.1%	55.4%	34.5%	1,272	279

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Kings Medical Centre IG9 5LP	0.1 mi	42%	76%	68%
The River Surgery IG9 6BN	0.3 mi	70%	87%	92%
F86013	1.4 mi	–	–	–
Loughton Health Centre IG10 1HW	1.6 mi	54%	60%	40%
F86012	1.7 mi	–	–	–
The Loughton Surgery IG10 1SZ	1.7 mi	83%	91%	89%

More practices near IG9 5LT · All practices in Essex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.