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The River Surgery

16 Rous Road, Buckhurst Hill, IG9 6BN · 020 85047364
Part of Loughton Buckhurst Hill & Chigwell PCN in Essex ICB · Epping Forest. NHS code F81216.

July 2026 at a glance

Routine appointments seen within 7 days

70.3%

England 58% · area 58% · ▲ 1.9 pts on Jun 2026

Routine appointments seen within 14 days

87.1%

England 77% · area 82% · ▼ 1.5 pts on Jun 2026

Urgent appointments seen the same day

91.8%

England 77% · area 81% · ▼ 1 pts on Jun 2026

Appointments in the month

1,921

432.1 per 1,000 of 4,446 registered patients (England 535.2)

Ranked 1,733rd of 5,703 practices in England for routine appointments within 7 days; 6th of 28 in Essex ICB; 1,282nd of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,347 routine appointments, of which 70.3% took place within 7 days of being booked, 12 points above the England figure. Of 497 appointments the practice classed as clinically urgent, 91.8% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,347

Same day 42%1 day 4%2 to 7 days 24%8 to 14 days 17%15 to 21 days 6%22 to 28 days 5%Over 28 days 2%

Urgent appointments 497

Same day 92%1 day 3%2 to 7 days 4%8 to 14 days 1%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 1,921

Same day 55%1 day 4%2 to 7 days 19%8 to 14 days 13%15 to 21 days 5%22 to 28 days 3%Over 28 days 2%

Appointments with a GP 1,443

Same day 68%1 day 4%2 to 7 days 14%8 to 14 days 11%15 to 21 days 2%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	72%	60.1%
With a GP (rather than a nurse or other staff)	75.1%	44.5%
Same day, all appointment types	54.7%	44.7%
Missed by the patient (did not attend)	2.6%	4.3%
Appointments per 1,000 registered patients	432.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	960
General consultation, acute (urgent)	497
Planned clinics	0
Planned clinical procedures	0
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	395

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	68.4%	88.6%	92.8%	56.6%	1,910	430.8
July 2026	70.3%	87.1%	91.8%	54.7%	1,921	432.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Palmerston Road Surgery IG9 5LT	0.3 mi	39%	49%	55%
Kings Medical Centre IG9 5LP	0.4 mi	42%	76%	68%
Loughton Health Centre IG10 1HW	1.4 mi	54%	60%	40%
The Loughton Surgery IG10 1SZ	1.4 mi	83%	91%	89%
F86013	1.6 mi	–	–	–
F86012	1.9 mi	–	–	–

More practices near IG9 6BN · All practices in Essex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.