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Phoenix Medical Practice

33 Bell Lane, Burham, Rochester, ME1 3SX · 01634 867982
Part of Malling PCN in Kent and Medway ICB · Tonbridge and Malling. NHS code G82234.

July 2026 at a glance

Routine appointments seen within 7 days

24.6%

England 58% · area 55% · ▲ 2 pts on Jun 2026

Routine appointments seen within 14 days

54.6%

England 77% · area 74% · ▲ 27 pts on Jun 2026

Urgent appointments seen the same day

75.9%

England 77% · area 77% · ▲ 3.1 pts on Jun 2026

Appointments in the month

1,951

311.8 per 1,000 of 6,258 registered patients (England 535.2)

Ranked 5,363rd of 5,703 practices in England for routine appointments within 7 days; 156th of 165 in Kent and Medway ICB; 3,493rd of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 463 routine appointments, of which 24.6% took place within 7 days of being booked, 33 points below the England figure. Of 669 appointments the practice classed as clinically urgent, 75.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 463

Same day 12%1 day 3%2 to 7 days 9%8 to 14 days 30%15 to 21 days 36%22 to 28 days 7%Over 28 days 3%

Urgent appointments 669

Same day 76%1 day 6%2 to 7 days 9%8 to 14 days 4%15 to 21 days 1%22 to 28 days 1%Over 28 days 2%

All appointments 1,951

Same day 36%1 day 5%2 to 7 days 17%8 to 14 days 20%15 to 21 days 12%22 to 28 days 4%Over 28 days 6%

Appointments with a GP 606

Same day 54%1 day 5%2 to 7 days 8%8 to 14 days 14%15 to 21 days 15%22 to 28 days 3%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	83.8%	60.1%
With a GP (rather than a nurse or other staff)	31.1%	44.5%
Same day, all appointment types	35.7%	44.7%
Missed by the patient (did not attend)	4%	4.3%
Appointments per 1,000 registered patients	311.8	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	463
General consultation, acute (urgent)	669
Planned clinics	21
Planned clinical procedures	708
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	22.6%	27.6%	72.8%	32%	1,904	305.2
July 2026	24.6%	54.6%	75.9%	35.7%	1,951	311.8

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Snodland Medical Practice ME6 5SN	1.7 mi	24%	41%	87%
Reach Healthcare ME5 9LD	1.9 mi	30%	57%	85%
Riverside Medical Practice ME2 1NP	2 mi	79%	92%	47%
King George Road Surgery ME5 0TT	2.1 mi	74%	92%	99%
Aylesford Medical Centre ME20 7SE	2.4 mi	67%	99%	95%
Thornhills Medical Practice ME20 6QJ	2.6 mi	29%	36%	81%

More practices near ME1 3SX · All practices in Kent and Medway ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.