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Pump Lane Surgery

13 Pump Lane, Rainham, Gillingham, ME8 7AA · 01634 231856
Part of Gillingham South PCN in Kent and Medway ICB · Medway. NHS code G82635.

July 2026 at a glance

Routine appointments seen within 7 days

58%

England 58% · area 55% · ▼ 6.9 pts on Jun 2026 · small numbers

Routine appointments seen within 14 days

81.5%

England 77% · area 74% · ▼ 14.6 pts on Jun 2026 · small numbers

Urgent appointments seen the same day

83.2%

England 77% · area 77% · ▼ 3.2 pts on Jun 2026

Appointments in the month

698

321.1 per 1,000 of 2,174 registered patients (England 535.2)

This practice recorded fewer than 100 routine appointments in July 2026, so its percentages are unreliable and it is not ranked.

In July 2026 the practice recorded 81 routine appointments, of which 58% took place within 7 days of being booked, about the England figure. Of 173 appointments the practice classed as clinically urgent, 83.2% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 81

Same day 6%1 day 9%2 to 7 days 43%8 to 14 days 23%15 to 21 days 16%22 to 28 days 2%Over 28 days 0%

Urgent appointments 173

Same day 83%1 day 7%2 to 7 days 8%8 to 14 days 2%15 to 21 days 0%22 to 28 days 0%Over 28 days 1%

All appointments 698

Same day 47%1 day 12%2 to 7 days 22%8 to 14 days 6%15 to 21 days 9%22 to 28 days 4%Over 28 days 0%

Appointments with a GP 558

Same day 57%1 day 14%2 to 7 days 20%8 to 14 days 5%15 to 21 days 3%22 to 28 days 0%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	61.5%	60.1%
With a GP (rather than a nurse or other staff)	79.9%	44.5%
Same day, all appointment types	46.8%	44.7%
Missed by the patient (did not attend)	1.6%	4.3%
Appointments per 1,000 registered patients	321.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	81
General consultation, acute (urgent)	173
Planned clinics	75
Planned clinical procedures	93
Unplanned clinical activity	0
Clinical triage	155
Walk-in	0
Home and care home visits	4

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	64.9%	96.1%	86.4%	47.2%	600	277.3
July 2026	58%	81.5%	83.2%	46.8%	698	321.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Waltham Road Medical Centre ME8 6XQ	0.5 mi	90%	97%	32%
Eastcourt Lane Surgery ME8 6EY	0.5 mi	93%	99%	95%
Maidstone Rd Rainham Surgery ME8 0DP	0.6 mi	27%	73%	78%
Thames Ave Surgery ME8 9BW	0.7 mi	41%	86%	89%
Orchard Family Practice ME8 8AA	0.9 mi	40%	51%	90%
Wigmore Medical Centre ME8 0PW	1.1 mi	45%	81%	85%

More practices near ME8 7AA · All practices in Kent and Medway ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.