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Auckland Surgery

84a Auckland Road, Upper Norwood, London, SE19 2DF · 020 86535146
Part of One Thornton Heath PCN in South West London ICB · Croydon. NHS code H83037.

July 2026 at a glance

Routine appointments seen within 7 days

73.4%

England 58% · area 61% · ▲ 3.3 pts on Jun 2026

Routine appointments seen within 14 days

82.4%

England 77% · area 82% · ▲ 2.6 pts on Jun 2026

Urgent appointments seen the same day

90.3%

England 77% · area 73% · ▲ 7.5 pts on Jun 2026

Appointments in the month

5,448

735 per 1,000 of 7,412 registered patients (England 535.2)

Ranked 1,478th of 5,703 practices in England for routine appointments within 7 days; 47th of 158 in South West London ICB; 1,559th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,683 routine appointments, of which 73.4% took place within 7 days of being booked, 15 points above the England figure. Of 196 appointments the practice classed as clinically urgent, 90.3% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,683

Same day 52%1 day 9%2 to 7 days 12%8 to 14 days 9%15 to 21 days 6%22 to 28 days 9%Over 28 days 2%

Urgent appointments 196

Same day 90%1 day 7%2 to 7 days 2%8 to 14 days 1%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 5,371

Same day 62%1 day 6%2 to 7 days 13%8 to 14 days 8%15 to 21 days 4%22 to 28 days 5%Over 28 days 2%

77 appointments had an unknown booking gap and are excluded.

Appointments with a GP 2,430

Same day 68%1 day 6%2 to 7 days 8%8 to 14 days 6%15 to 21 days 4%22 to 28 days 7%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	33.3%	60.1%
With a GP (rather than a nurse or other staff)	45.7%	44.5%
Same day, all appointment types	61.7%	44.7%
Missed by the patient (did not attend)	3.4%	4.3%
Appointments per 1,000 registered patients	735	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,683
General consultation, acute (urgent)	196
Planned clinics	143
Planned clinical procedures	595
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	6

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	70.1%	79.8%	82.8%	58.6%	5,358	719
July 2026	73.4%	82.4%	90.3%	61.7%	5,448	735

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Upper Norwood Group Practice SE19 2NT	0.3 mi	93%	97%	47%
South Norwood Hill Medical Centre SE25 6BY	0.4 mi	57%	96%	88%
G84025	0.7 mi	–	–	–
G84625	0.7 mi	–	–	–
Mersham Medical Centre CR7 8JN	0.7 mi	63%	84%	89%
G84624	0.8 mi	–	–	–

More practices near SE19 2DF · All practices in South West London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.