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Mersham Medical Centre

30 Norbury Road, Thornton Heath, CR7 8JN · 020 86531869
Part of One Thornton Heath PCN in South West London ICB · Croydon. NHS code H83609.

July 2026 at a glance

Routine appointments seen within 7 days

63.2%

England 58% · area 61% · ▼ 5.9 pts on Jun 2026

Routine appointments seen within 14 days

83.7%

England 77% · area 82% · ▲ 2 pts on Jun 2026

Urgent appointments seen the same day

88.6%

England 77% · area 73% · ▲ 1.5 pts on Jun 2026

Appointments in the month

2,988

604.6 per 1,000 of 4,942 registered patients (England 535.2)

Ranked 2,318th of 5,703 practices in England for routine appointments within 7 days; 70th of 158 in South West London ICB; 1,840th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 729 routine appointments, of which 63.2% took place within 7 days of being booked, 5 points above the England figure. Of 1,516 appointments the practice classed as clinically urgent, 88.6% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 729

Same day 36%1 day 3%2 to 7 days 24%8 to 14 days 20%15 to 21 days 6%22 to 28 days 7%Over 28 days 3%

Urgent appointments 1,516

Same day 89%1 day 4%2 to 7 days 5%8 to 14 days 2%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 2,986

Same day 67%1 day 4%2 to 7 days 13%8 to 14 days 9%15 to 21 days 3%22 to 28 days 4%Over 28 days 1%

2 appointments had an unknown booking gap and are excluded.

Appointments with a GP 703

Same day 49%1 day 6%2 to 7 days 17%8 to 14 days 8%15 to 21 days 4%22 to 28 days 13%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	37.1%	60.1%
With a GP (rather than a nurse or other staff)	23.5%	44.5%
Same day, all appointment types	66.6%	44.7%
Missed by the patient (did not attend)	8.2%	4.3%
Appointments per 1,000 registered patients	604.6	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	729
General consultation, acute (urgent)	1,516
Planned clinics	273
Planned clinical procedures	27
Unplanned clinical activity	0
Clinical triage	366
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	69.1%	81.7%	87.1%	65%	2,984	597.6
July 2026	63.2%	83.7%	88.6%	66.6%	2,988	604.6

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Parchmore Medical Centre CR7 8LY	0.2 mi	49%	94%	70%
Thornton Heath Medical Centre CR7 8RL	0.5 mi	62%	75%	–
Your Family Practice CR7 7JH	0.6 mi	73%	89%	72%
South Norwood Hill Medical Centre SE25 6BY	0.7 mi	57%	96%	88%
Auckland Surgery SE19 2DF	0.7 mi	73%	82%	90%
Upper Norwood Group Practice SE19 2NT	0.8 mi	93%	97%	47%

More practices near CR7 8JN · All practices in South West London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.