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Broad Lane Surgery

71 Broad Lane, Hampton, TW12 3AX · 020 89795406
Part of Hampton PCN in South West London ICB · Richmond upon Thames. NHS code H84018.

July 2026 at a glance

Routine appointments seen within 7 days

69.5%

England 58% · area 61% · ▲ 6.9 pts on Jun 2026

Routine appointments seen within 14 days

75.9%

England 77% · area 82% · ▲ 1.8 pts on Jun 2026

Urgent appointments seen the same day

55.3%

England 77% · area 73% · ▲ 3.1 pts on Jun 2026

Appointments in the month

2,455

334 per 1,000 of 7,351 registered patients (England 535.2)

Ranked 1,791st of 5,703 practices in England for routine appointments within 7 days; 55th of 158 in South West London ICB; 4,851st of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 878 routine appointments, of which 69.5% took place within 7 days of being booked, 11 points above the England figure. Of 575 appointments the practice classed as clinically urgent, 55.3% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 878

Same day 42%1 day 12%2 to 7 days 15%8 to 14 days 6%15 to 21 days 6%22 to 28 days 11%Over 28 days 7%

Urgent appointments 575

Same day 55%1 day 8%2 to 7 days 9%8 to 14 days 5%15 to 21 days 7%22 to 28 days 12%Over 28 days 4%

All appointments 2,455

Same day 33%1 day 10%2 to 7 days 16%8 to 14 days 9%15 to 21 days 6%22 to 28 days 14%Over 28 days 11%

Appointments with a GP 1,587

Same day 47%1 day 13%2 to 7 days 15%8 to 14 days 6%15 to 21 days 6%22 to 28 days 9%Over 28 days 3%

What the appointments were

Measure	This practice	England
Face to face	73.4%	60.1%
With a GP (rather than a nurse or other staff)	64.6%	44.5%
Same day, all appointment types	33.3%	44.7%
Missed by the patient (did not attend)	4.4%	4.3%
Appointments per 1,000 registered patients	334	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	878
General consultation, acute (urgent)	575
Planned clinics	333
Planned clinical procedures	468
Unplanned clinical activity	0
Clinical triage	41
Walk-in	0
Home and care home visits	15

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	62.6%	74.1%	52.2%	33.8%	2,404	329.2
July 2026	69.5%	75.9%	55.3%	33.3%	2,455	334

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Hampton Medical Centre TW12 2PB	0.4 mi	54%	85%	42%
Hampton Hill Medical Centre TW12 1NY	0.7 mi	42%	65%	89%
E85045	1 mi	–	–	–
Staines Road Medical Centre TW2 5AU	1.2 mi	80%	90%	63%
H81128	1.4 mi	–	–	–
Park Road Surgery TW11 0AU	1.4 mi	60%	90%	82%

More practices near TW12 3AX · All practices in South West London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.