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Hook Surgery
The Merritt Medical Centre, Merritt Gardens, Chessington, KT9 2GY · 020 83976361
Part of Chessington and Surbiton PCN in South West London ICB · Kingston upon Thames. NHS code H84025.
July 2026 at a glance
Ranked 318th of 5,703 practices in England for routine appointments within 7 days; 9th of 158 in South West London ICB; 842nd of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 480 routine appointments, of which 91% took place within 7 days of being booked, 33 points above the England figure. Of 1,075 appointments the practice classed as clinically urgent, 94.3% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 480
Urgent appointments 1,075
All appointments 3,216
Appointments with a GP 1,591
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 72.6% | 60.1% |
| With a GP (rather than a nurse or other staff) | 49.5% | 44.5% |
| Same day, all appointment types | 49.3% | 44.7% |
| Missed by the patient (did not attend) | 4.4% | 4.3% |
| Appointments per 1,000 registered patients | 426.3 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 480 |
| General consultation, acute (urgent) | 1,075 |
| Planned clinics | 1,525 |
| Planned clinical procedures | 9 |
| Unplanned clinical activity | 0 |
| Clinical triage | 0 |
| Walk-in | 0 |
| Home and care home visits | 22 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 90% | 98.8% | 93.5% | 45% | 3,436 | 456.1 |
| July 2026 | 91% | 99.2% | 94.3% | 49.3% | 3,216 | 426.3 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Chessington Park Surgery KT9 2GY | 0 mi | 28% | 37% | 85% |
| Orchard Practice KT9 1AG | 0.8 mi | 63% | 71% | 98% |
| H81109 | 1.2 mi | – | – | – |
| H81672 | 1.6 mi | – | – | – |
| Red Lion Road Surgery KT6 7QG | 1.8 mi | 100% | 100% | – |
| H81086 | 1.9 mi | – | – | – |
More practices near KT9 2GY · All practices in South West London ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.