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Heathcote Street Surgery
2 Heathcote Street, Chesterton, Newcastle, ST5 7EB · 01782 561057
Part of Newcastle North PCN Limited in Staffordshire and Stoke-on-Trent ICB · Newcastle-under-Lyme. NHS code M83005.
July 2026 at a glance
This practice recorded fewer than 100 routine appointments in July 2026, so its percentages are unreliable and it is not ranked.
In July 2026 the practice recorded 44 routine appointments, of which 68.2% took place within 7 days of being booked, 10 points above the England figure. Of 20 appointments the practice classed as clinically urgent, 55% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 44
Urgent appointments 20
All appointments 2,659
Appointments with a GP 1,399
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 53.3% | 60.1% |
| With a GP (rather than a nurse or other staff) | 52.6% | 44.5% |
| Same day, all appointment types | 60.4% | 44.7% |
| Missed by the patient (did not attend) | 4.6% | 4.3% |
| Appointments per 1,000 registered patients | 482.7 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 44 |
| General consultation, acute (urgent) | 20 |
| Planned clinics | 1,571 |
| Planned clinical procedures | 113 |
| Unplanned clinical activity | 21 |
| Clinical triage | 543 |
| Walk-in | 0 |
| Home and care home visits | 30 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 56% | 80% | 50% | 60% | 2,579 | 470.7 |
| July 2026 | 68.2% | 95.5% | 55% | 60.4% | 2,659 | 482.7 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Loomer Medical Partnership ST5 7JS | 0.5 mi | 82% | 93% | 88% |
| The Village Surgery ST5 0ET | 1.4 mi | 38% | 86% | 70% |
| Milehouse Medical Practice ST5 9GA | 1.6 mi | 88% | 94% | 94% |
| Wolstanton Medical Centre ST5 8BN | 1.6 mi | 72% | 82% | 94% |
| Talke Pits Clinic ST7 1QQ | 1.8 mi | 67% | 99% | 83% |
| Y02867 | 1.8 mi | – | – | – |
More practices near ST5 7EB · All practices in Staffordshire and Stoke-on-Trent ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.