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Norfolk Street Surgery
Norfolk Street, Shelton, Stoke-on-Trent, ST1 4PB · 01782 222900
Part of Shelton & Hanley PCN in Staffordshire and Stoke-on-Trent ICB · Stoke-on-Trent. NHS code M83075.
July 2026 at a glance
Ranked 457th of 5,703 practices in England for routine appointments within 7 days; 7th of 36 in Staffordshire and Stoke-on-Trent ICB; 1,968th of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 4,680 routine appointments, of which 88.6% took place within 7 days of being booked, 30 points above the England figure. Of 1,018 appointments the practice classed as clinically urgent, 87.8% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 4,680
Urgent appointments 1,018
All appointments 11,143
Appointments with a GP 5,418
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 75.4% | 60.1% |
| With a GP (rather than a nurse or other staff) | 48.6% | 44.5% |
| Same day, all appointment types | 56.9% | 44.7% |
| Missed by the patient (did not attend) | 6.3% | 4.3% |
| Appointments per 1,000 registered patients | 550.5 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 4,680 |
| General consultation, acute (urgent) | 1,018 |
| Planned clinics | 754 |
| Planned clinical procedures | 1,620 |
| Unplanned clinical activity | 0 |
| Clinical triage | 628 |
| Walk-in | 0 |
| Home and care home visits | 137 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 89.8% | 97.2% | 90.6% | 59.1% | 10,620 | 524.9 |
| July 2026 | 88.6% | 96.1% | 87.8% | 56.9% | 11,143 | 550.5 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Harley Street Medical Ctr ST1 3RX | 0.7 mi | 50% | 81% | 87% |
| The Moorcroft Medical Ctr ST1 3NJ | 0.7 mi | 49% | 82% | 98% |
| Honeywall Medical Practice ST4 7JB | 0.7 mi | 96% | 99% | 88% |
| Prima Care Surgeries ST1 2BN | 0.9 mi | 89% | 98% | 84% |
| Hartshill Medical Centre ST4 6AT | 1.2 mi | 58% | 78% | 94% |
| Cobridge Surgery ST6 2JN | 1.4 mi | 30% | 47% | 78% |
More practices near ST1 4PB · All practices in Staffordshire and Stoke-on-Trent ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.