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Higherland Surgery

3 Orme Road, Poolfield, Newcastle-Under-Lyme, Newcastle, ST5 2UE · 01782 917840
Part of Newcastle Central PCN in Staffordshire and Stoke-on-Trent ICB · Newcastle-under-Lyme. NHS code M83140.

July 2026 at a glance

Routine appointments seen within 7 days

50%

England 58% · area 66% · ▼ 50 pts on Jun 2026 · small numbers

Routine appointments seen within 14 days

62.5%

England 77% · area 88% · ▼ 37.5 pts on Jun 2026 · small numbers

Urgent appointments seen the same day

62.8%

England 77% · area 85% · ▲ 5.3 pts on Jun 2026

Appointments in the month

1,992

402.2 per 1,000 of 4,953 registered patients (England 535.2)

This practice recorded fewer than 100 routine appointments in July 2026, so its percentages are unreliable and it is not ranked.

In July 2026 the practice recorded 16 routine appointments, of which 50% took place within 7 days of being booked, 8 points below the England figure. Of 791 appointments the practice classed as clinically urgent, 62.8% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 16

Same day 13%1 day 0%2 to 7 days 38%8 to 14 days 13%15 to 21 days 19%22 to 28 days 13%Over 28 days 6%

Urgent appointments 791

Same day 63%1 day 3%2 to 7 days 13%8 to 14 days 13%15 to 21 days 5%22 to 28 days 2%Over 28 days 1%

All appointments 1,992

Same day 55%1 day 5%2 to 7 days 21%8 to 14 days 12%15 to 21 days 4%22 to 28 days 2%Over 28 days 1%

Appointments with a GP 1,310

Same day 66%1 day 5%2 to 7 days 14%8 to 14 days 10%15 to 21 days 4%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	67.7%	60.1%
With a GP (rather than a nurse or other staff)	65.8%	44.5%
Same day, all appointment types	55.1%	44.7%
Missed by the patient (did not attend)	3.8%	4.3%
Appointments per 1,000 registered patients	402.2	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	16
General consultation, acute (urgent)	791
Planned clinics	434
Planned clinical procedures	78
Unplanned clinical activity	147
Clinical triage	407
Walk-in	0
Home and care home visits	22

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	100%	100%	57.5%	51.3%	2,099	424.4
July 2026	50%	62.5%	62.8%	55.1%	1,992	402.2

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Lyme Valley Medical Centre ST5 3TF	0.4 mi	26%	52%	90%
Miller Street Surgery ST5 1JD	0.7 mi	55%	92%	70%
M83066	0.9 mi	–	–	–
Milehouse Medical Practice ST5 9GA	0.9 mi	88%	94%	94%
Kingsbridge Medical Centre ST5 3HP	1.2 mi	49%	100%	94%
Silverdale Medical Centre ST5 6PS	1.5 mi	64%	95%	88%

More practices near ST5 2UE · All practices in Staffordshire and Stoke-on-Trent ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.