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Cambridge House
Bentilee Neighbourhood Centre, 231-251 Dawlish Drive, Stoke-on-Trent, ST2 0EU · 01782 219075
Part of Hanley, Bucknall & Bentilee PCN in Staffordshire and Stoke-on-Trent ICB · Stoke-on-Trent. NHS code M83624.
July 2026 at a glance
Ranked 561st of 5,703 practices in England for routine appointments within 7 days; 8th of 36 in Staffordshire and Stoke-on-Trent ICB. 1st is fastest.
In July 2026 the practice recorded 1,409 routine appointments, of which 86.9% took place within 7 days of being booked, 29 points above the England figure. Of 18 appointments the practice classed as clinically urgent, 27.8% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 1,409
Urgent appointments 18
All appointments 1,899
Appointments with a GP 640
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 73.4% | 60.1% |
| With a GP (rather than a nurse or other staff) | 33.7% | 44.5% |
| Same day, all appointment types | 49.6% | 44.7% |
| Missed by the patient (did not attend) | 4.8% | 4.3% |
| Appointments per 1,000 registered patients | 430.8 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 1,409 |
| General consultation, acute (urgent) | 18 |
| Planned clinics | 0 |
| Planned clinical procedures | 29 |
| Unplanned clinical activity | 0 |
| Clinical triage | 15 |
| Walk-in | 0 |
| Home and care home visits | 1 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 85% | 95.4% | 40% | 47.5% | 2,105 | 484.7 |
| July 2026 | 86.9% | 96.1% | 27.8% | 49.6% | 1,899 | 430.8 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Potteries Medical Centre ST2 0JG | 0.6 mi | 31% | 72% | 85% |
| M83011 | 1.4 mi | – | – | – |
| Adderley Green Surgery ST3 1EQ | 1.5 mi | 85% | 88% | 72% |
| Glebedale Medical Practice ST4 3AQ | 1.7 mi | 52% | 86% | 97% |
| The Moorcroft Medical Ctr ST1 3NJ | 1.8 mi | 49% | 82% | 98% |
| Harley Street Medical Ctr ST1 3RX | 1.9 mi | 50% | 81% | 87% |
More practices near ST2 0EU · All practices in Staffordshire and Stoke-on-Trent ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.