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The Hollies Surgery

Paradise Road, Downham Market, PE38 9JE · 01366 310301
Part of Swaffham & Downham Market PCN in Norfolk and Suffolk ICB · King's Lynn and West Norfolk. NHS code Y00297.

July 2026 at a glance

Routine appointments seen within 7 days

53.1%

England 58% · area 42% · ▼ 11 pts on Jun 2026

Routine appointments seen within 14 days

79.6%

England 77% · area 62% · ▼ 7.7 pts on Jun 2026

Urgent appointments seen the same day

82.7%

England 77% · area 80% · ▲ 0.7 pts on Jun 2026

Appointments in the month

3,675

723.1 per 1,000 of 5,082 registered patients (England 535.2)

Ranked 3,194th of 5,703 practices in England for routine appointments within 7 days; 22nd of 96 in Norfolk and Suffolk ICB; 2,739th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,207 routine appointments, of which 53.1% took place within 7 days of being booked, 5 points below the England figure. Of 973 appointments the practice classed as clinically urgent, 82.7% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,207

Same day 9%1 day 12%2 to 7 days 32%8 to 14 days 27%15 to 21 days 8%22 to 28 days 5%Over 28 days 8%

Urgent appointments 973

Same day 83%1 day 5%2 to 7 days 7%8 to 14 days 4%15 to 21 days 1%22 to 28 days 1%Over 28 days 1%

All appointments 3,675

Same day 34%1 day 11%2 to 7 days 23%8 to 14 days 16%15 to 21 days 5%22 to 28 days 4%Over 28 days 6%

Appointments with a GP 1,926

Same day 54%1 day 11%2 to 7 days 20%8 to 14 days 12%15 to 21 days 2%22 to 28 days 1%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	87.9%	60.1%
With a GP (rather than a nurse or other staff)	52.4%	44.5%
Same day, all appointment types	34%	44.7%
Missed by the patient (did not attend)	7.6%	4.3%
Appointments per 1,000 registered patients	723.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,170
General consultation, acute (urgent)	973
Planned clinics	197
Planned clinical procedures	662
Unplanned clinical activity	38
Clinical triage	19
Walk-in	0
Home and care home visits	52

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	64.1%	87.3%	82%	37.4%	3,410	674
July 2026	53.1%	79.6%	82.7%	34%	3,675	723.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Bridge Street Surgery PE38 9DP	0.1 mi	45%	58%	76%
Howdale Surgery PE38 9AF	0.4 mi	48%	65%	63%
Watlington Medical Centre PE33 0TU	4.4 mi	27%	61%	89%
Boughton Surgery PE33 9AG	5.8 mi	51%	63%	–
Upwell Health Centre PE14 9BT	6.3 mi	45%	64%	97%
St John's Surgery PE14 7RR	8.1 mi	57%	86%	79%

More practices near PE38 9JE · All practices in Norfolk and Suffolk ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.