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Norton Medical Centre

Billingham Road, Norton, Stockton-on-Tees, TS20 2UZ · 01642 745350
Part of Billingham & Norton PCN in North East and North Cumbria ICB · Stockton-on-Tees. NHS code A81036.

July 2026 at a glance

Routine appointments seen within 7 days

44.3%

England 58% · area 54% · ▼ 5.9 pts on Jun 2026

Routine appointments seen within 14 days

63.2%

England 77% · area 75% · ▼ 5.1 pts on Jun 2026

Urgent appointments seen the same day

50%

England 77% · area 77% · ▼ 5.8 pts on Jun 2026

Appointments in the month

9,751

618.1 per 1,000 of 15,776 registered patients (England 535.2)

Ranked 3,971st of 5,703 practices in England for routine appointments within 7 days; 42nd of 70 in North East and North Cumbria ICB; 5,021st of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 2,536 routine appointments, of which 44.3% took place within 7 days of being booked, 14 points below the England figure. Of 1,563 appointments the practice classed as clinically urgent, 50% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 2,536

Same day 16%1 day 7%2 to 7 days 21%8 to 14 days 19%15 to 21 days 21%22 to 28 days 11%Over 28 days 4%

Urgent appointments 1,563

Same day 50%1 day 6%2 to 7 days 14%8 to 14 days 9%15 to 21 days 8%22 to 28 days 10%Over 28 days 3%

All appointments 9,751

Same day 41%1 day 6%2 to 7 days 21%8 to 14 days 13%15 to 21 days 9%22 to 28 days 7%Over 28 days 3%

Appointments with a GP 3,169

Same day 56%1 day 9%2 to 7 days 19%8 to 14 days 8%15 to 21 days 5%22 to 28 days 3%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	56.9%	60.1%
With a GP (rather than a nurse or other staff)	32.5%	44.5%
Same day, all appointment types	41.4%	44.7%
Missed by the patient (did not attend)	2.6%	4.3%
Appointments per 1,000 registered patients	618.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,536
General consultation, acute (urgent)	1,563
Planned clinics	486
Planned clinical procedures	1,168
Unplanned clinical activity	32
Clinical triage	0
Walk-in	0
Home and care home visits	69

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	50.2%	68.3%	55.8%	39.9%	10,101	636.5
July 2026	44.3%	63.2%	50%	41.4%	9,751	618.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Queens Park Medical Centre TS18 2AW	1.4 mi	47%	88%	76%
Alma Medical Centre TS18 2BP	1.4 mi	61%	90%	87%
Riverside Medical Practice TS18 2AP	1.4 mi	32%	69%	73%
Tennant Street Medical Practice TS18 2AT	1.4 mi	19%	38%	81%
Kingsway Medical Centre TS23 2LS	1.4 mi	72%	96%	88%
Queenstree Practice TS23 2LA	1.5 mi	28%	38%	92%

More practices near TS20 2UZ · All practices in North East and North Cumbria ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.