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Queenstree Practice

Queensway, Billingham, TS23 2LA · 01642 553389
Part of Billingham & Norton PCN in North East and North Cumbria ICB · Stockton-on-Tees. NHS code A81014.

July 2026 at a glance

Routine appointments seen within 7 days

27.8%

England 58% · area 54% · ▼ 0.3 pts on Jun 2026

Routine appointments seen within 14 days

38.1%

England 77% · area 75% · ▼ 0.5 pts on Jun 2026

Urgent appointments seen the same day

91.5%

England 77% · area 77% · ▲ 1.1 pts on Jun 2026

Appointments in the month

2,054

501.5 per 1,000 of 4,096 registered patients (England 535.2)

Ranked 5,216th of 5,703 practices in England for routine appointments within 7 days; 61st of 70 in North East and North Cumbria ICB; 1,334th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 586 routine appointments, of which 27.8% took place within 7 days of being booked, 30 points below the England figure. Of 305 appointments the practice classed as clinically urgent, 91.5% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 586

Same day 10%1 day 3%2 to 7 days 15%8 to 14 days 10%15 to 21 days 18%22 to 28 days 28%Over 28 days 16%

Urgent appointments 305

Same day 91%1 day 3%2 to 7 days 2%8 to 14 days 1%15 to 21 days 1%22 to 28 days 0%Over 28 days 1%

All appointments 2,054

Same day 28%1 day 4%2 to 7 days 11%8 to 14 days 12%15 to 21 days 13%22 to 28 days 16%Over 28 days 16%

Appointments with a GP 909

Same day 49%1 day 5%2 to 7 days 8%8 to 14 days 5%15 to 21 days 8%22 to 28 days 18%Over 28 days 8%

What the appointments were

Measure	This practice	England
Face to face	85.8%	60.1%
With a GP (rather than a nurse or other staff)	44.3%	44.5%
Same day, all appointment types	27.8%	44.7%
Missed by the patient (did not attend)	5.7%	4.3%
Appointments per 1,000 registered patients	501.5	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	586
General consultation, acute (urgent)	305
Planned clinics	320
Planned clinical procedures	132
Unplanned clinical activity	0
Clinical triage	0
Walk-in	627
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	28.1%	38.6%	90.4%	29.3%	1,831	446.9
July 2026	27.8%	38.1%	91.5%	27.8%	2,054	501.5

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
DR Rasool TS23 2DG	0.2 mi	59%	88%	61%
The Roseberry Practice TS23 2DG	0.2 mi	90%	96%	82%
Marsh House Medical Practice TS23 2DG	0.2 mi	16%	32%	59%
Kingsway Medical Centre TS23 2LS	0.2 mi	72%	96%	88%
Melrose Surgery TS23 2JW	0.3 mi	37%	63%	56%
Norton Medical Centre TS20 2UZ	1.5 mi	44%	63%	50%

More practices near TS23 2LA · All practices in North East and North Cumbria ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.