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Melrose Surgery

38 Melrose Avenue, Billingham, TS23 2JW · 01642 553055
Part of Billingham & Norton PCN in North East and North Cumbria ICB · Stockton-on-Tees. NHS code A81056.

July 2026 at a glance

Routine appointments seen within 7 days

36.9%

England 58% · area 54% · ▼ 18.9 pts on Jun 2026

Routine appointments seen within 14 days

63.1%

England 77% · area 75% · ▼ 11.7 pts on Jun 2026

Urgent appointments seen the same day

55.6%

England 77% · area 77% · ▲ 13.7 pts on Jun 2026 · small numbers

Appointments in the month

859

352.5 per 1,000 of 2,437 registered patients (England 535.2)

Ranked 4,607th of 5,703 practices in England for routine appointments within 7 days; 47th of 70 in North East and North Cumbria ICB. 1st is fastest.

In July 2026 the practice recorded 793 routine appointments, of which 36.9% took place within 7 days of being booked, 21 points below the England figure. Of 45 appointments the practice classed as clinically urgent, 55.6% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 793

Same day 18%1 day 3%2 to 7 days 16%8 to 14 days 26%15 to 21 days 23%22 to 28 days 12%Over 28 days 3%

Urgent appointments 45

Same day 56%1 day 4%2 to 7 days 9%8 to 14 days 27%15 to 21 days 0%22 to 28 days 4%Over 28 days 0%

All appointments 859

Same day 20%1 day 3%2 to 7 days 16%8 to 14 days 26%15 to 21 days 21%22 to 28 days 11%Over 28 days 3%

Appointments with a GP 582

Same day 25%1 day 3%2 to 7 days 9%8 to 14 days 20%15 to 21 days 27%22 to 28 days 14%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	63.7%	60.1%
With a GP (rather than a nurse or other staff)	67.8%	44.5%
Same day, all appointment types	20.4%	44.7%
Missed by the patient (did not attend)	4.9%	4.3%
Appointments per 1,000 registered patients	352.5	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	793
General consultation, acute (urgent)	45
Planned clinics	0
Planned clinical procedures	0
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	3

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	55.8%	74.8%	41.9%	29.6%	609	249.5
July 2026	36.9%	63.1%	55.6%	20.4%	859	352.5

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Kingsway Medical Centre TS23 2LS	0.2 mi	72%	96%	88%
DR Rasool TS23 2DG	0.2 mi	59%	88%	61%
Marsh House Medical Practice TS23 2DG	0.2 mi	16%	32%	59%
The Roseberry Practice TS23 2DG	0.2 mi	90%	96%	82%
Queenstree Practice TS23 2LA	0.3 mi	28%	38%	92%
Norton Medical Centre TS20 2UZ	1.7 mi	44%	63%	50%

More practices near TS23 2JW · All practices in North East and North Cumbria ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.