Home › Norfolk and Suffolk ICB › Orchard Surgery

Orchard Surgery

Commercial Road, East Dereham, Dereham, NR19 1AE · 01362 693029
Part of Mid Norfolk PCN in Norfolk and Suffolk ICB · Breckland. NHS code D82020.

July 2026 at a glance

Routine appointments seen within 7 days

57%

England 58% · area 42% · ▼ 19.6 pts on Jun 2026

Routine appointments seen within 14 days

73.4%

England 77% · area 62% · ▼ 10.6 pts on Jun 2026

Urgent appointments seen the same day

65.9%

England 77% · area 80% · ▼ 2 pts on Jun 2026

Appointments in the month

6,043

474.9 per 1,000 of 12,725 registered patients (England 535.2)

Ranked 2,859th of 5,703 practices in England for routine appointments within 7 days; 15th of 96 in Norfolk and Suffolk ICB; 4,293rd of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 128 routine appointments, of which 57% took place within 7 days of being booked, about the England figure. Of 1,260 appointments the practice classed as clinically urgent, 65.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 128

Same day 5%1 day 39%2 to 7 days 13%8 to 14 days 16%15 to 21 days 5%22 to 28 days 10%Over 28 days 11%

Urgent appointments 1,260

Same day 66%1 day 6%2 to 7 days 16%8 to 14 days 8%15 to 21 days 3%22 to 28 days 0%Over 28 days 0%

All appointments 6,043

Same day 37%1 day 7%2 to 7 days 15%8 to 14 days 10%15 to 21 days 9%22 to 28 days 6%Over 28 days 17%

Appointments with a GP 1,709

Same day 45%1 day 11%2 to 7 days 20%8 to 14 days 15%15 to 21 days 8%22 to 28 days 1%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	62.1%	60.1%
With a GP (rather than a nurse or other staff)	28.3%	44.5%
Same day, all appointment types	37.4%	44.7%
Missed by the patient (did not attend)	3%	4.3%
Appointments per 1,000 registered patients	474.9	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	0
General consultation, acute (urgent)	1,260
Planned clinics	2,431
Planned clinical procedures	1,228
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	132

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	76.6%	84%	67.9%	38.2%	6,147	479.9
July 2026	57%	73.4%	65.9%	37.4%	6,043	474.9

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Theatre Royal Surgery NR19 2EN	0.4 mi	54%	73%	91%
Mattishall and Lenwade Surgeries NR20 3QA	4 mi	50%	69%	79%
Shipdham Surgery IP25 7LA	4 mi	58%	69%	95%
Elmham Surgery NR20 5JS	5.1 mi	44%	57%	81%
Hingham Surgery NR9 4JB	7 mi	15%	71%	47%
Litcham Health Centre PE32 2NW	7.1 mi	–	–	22%

More practices near NR19 1AE · All practices in Norfolk and Suffolk ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.