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New Ottershaw Surgery
3 Bousley Rise, Ottershaw, Chertsey, KT16 0JX · 01932 875001
Part of Coco PCN in Surrey and Sussex ICB · Runnymede. NHS code H81658.
July 2026 at a glance
Ranked 1,964th of 5,703 practices in England for routine appointments within 7 days; 31st of 107 in Surrey and Sussex ICB; 3,798th of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 445 routine appointments, of which 67.2% took place within 7 days of being booked, 9 points above the England figure. Of 1,009 appointments the practice classed as clinically urgent, 72.5% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 445
Urgent appointments 1,009
All appointments 3,552
Appointments with a GP 1,457
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 67.3% | 60.1% |
| With a GP (rather than a nurse or other staff) | 41% | 44.5% |
| Same day, all appointment types | 58.3% | 44.7% |
| Missed by the patient (did not attend) | 1.4% | 4.3% |
| Appointments per 1,000 registered patients | 548 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 445 |
| General consultation, acute (urgent) | 1,009 |
| Planned clinics | 858 |
| Planned clinical procedures | 0 |
| Unplanned clinical activity | 125 |
| Clinical triage | 0 |
| Walk-in | 0 |
| Home and care home visits | 1 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 60.6% | 92.7% | 69.5% | 54.1% | 3,152 | 489 |
| July 2026 | 67.2% | 95.1% | 72.5% | 58.3% | 3,552 | 548 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Crouch Oak Family Practice KT15 2BH | 1.7 mi | 92% | 96% | 81% |
| Wey Family Practice KT14 6DH | 1.9 mi | 53% | 88% | 97% |
| Madeira Medical KT14 6DH | 1.9 mi | 42% | 81% | 81% |
| Parishes Bridge Med.pract KT14 6DH | 1.9 mi | 57% | 87% | 64% |
| Sheerwater Health Centre GU21 5QJ | 1.9 mi | 35% | 83% | 41% |
| Chertsey Health Centre KT16 8HZ | 2.2 mi | 79% | 85% | 95% |
More practices near KT16 0JX · All practices in Surrey and Sussex ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.