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Chertsey Health Centre
Family Health Centre, Stepgates, Chertsey, KT16 8HZ · 01932 565655
Part of Coco PCN in Surrey and Sussex ICB · Runnymede. NHS code H81033.
July 2026 at a glance
Ranked 1,083rd of 5,703 practices in England for routine appointments within 7 days; 17th of 107 in Surrey and Sussex ICB; 748th of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 5,782 routine appointments, of which 78.7% took place within 7 days of being booked, 21 points above the England figure. Of 1,310 appointments the practice classed as clinically urgent, 94.7% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 5,782
5 appointments had an unknown booking gap and are excluded.
Urgent appointments 1,310
All appointments 13,469
5 appointments had an unknown booking gap and are excluded.
Appointments with a GP 6,369
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 34.7% | 60.1% |
| With a GP (rather than a nurse or other staff) | 47.3% | 44.5% |
| Same day, all appointment types | 67.4% | 44.7% |
| Missed by the patient (did not attend) | 7.4% | 4.3% |
| Appointments per 1,000 registered patients | 585.9 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 5,769 |
| General consultation, acute (urgent) | 1,310 |
| Planned clinics | 318 |
| Planned clinical procedures | 1,510 |
| Unplanned clinical activity | 0 |
| Clinical triage | 2,245 |
| Walk-in | 0 |
| Home and care home visits | 177 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 76.1% | 87.5% | 94.3% | 66.2% | 14,533 | 633.2 |
| July 2026 | 78.7% | 84.9% | 94.7% | 67.4% | 13,474 | 585.9 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Crouch Oak Family Practice KT15 2BH | 1.2 mi | 92% | 96% | 81% |
| Phoenix Family Practice KT13 8DW | 1.9 mi | 23% | 84% | 63% |
| Shepperton Medical Practice TW17 8EJ | 2 mi | 59% | 80% | 49% |
| New Ottershaw Surgery KT16 0JX | 2.2 mi | 67% | 95% | 73% |
| Knowle Green Medical TW18 1XD | 2.9 mi | 35% | 67% | 24% |
| Staines Health Group TW18 1XD | 2.9 mi | 90% | 99% | 61% |
More practices near KT16 8HZ · All practices in Surrey and Sussex ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.