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Crouch Oak Family Practice

45 Station Road, Addlestone, KT15 2BH · 01932 840123
Part of Coco PCN in Surrey and Sussex ICB · Runnymede. NHS code H81042.

July 2026 at a glance

Routine appointments seen within 7 days

91.5%

England 58% · area 58% · ▼ 2.2 pts on Jun 2026

Routine appointments seen within 14 days

95.6%

England 77% · area 76% · ▼ 1.8 pts on Jun 2026

Urgent appointments seen the same day

80.9%

England 77% · area 79% · ▲ 0.9 pts on Jun 2026

Appointments in the month

10,643

638.1 per 1,000 of 16,679 registered patients (England 535.2)

Ranked 296th of 5,703 practices in England for routine appointments within 7 days; 3rd of 107 in Surrey and Sussex ICB; 2,955th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 3,013 routine appointments, of which 91.5% took place within 7 days of being booked, 33 points above the England figure. Of 2,022 appointments the practice classed as clinically urgent, 80.9% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 3,013

Same day 64%1 day 14%2 to 7 days 14%8 to 14 days 4%15 to 21 days 1%22 to 28 days 2%Over 28 days 0%

6 appointments had an unknown booking gap and are excluded.

Urgent appointments 2,022

Same day 81%1 day 8%2 to 7 days 8%8 to 14 days 2%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

1 appointments had an unknown booking gap and are excluded.

All appointments 10,628

Same day 52%1 day 11%2 to 7 days 19%8 to 14 days 9%15 to 21 days 4%22 to 28 days 3%Over 28 days 2%

15 appointments had an unknown booking gap and are excluded.

Appointments with a GP 3,970

Same day 72%1 day 9%2 to 7 days 11%8 to 14 days 4%15 to 21 days 2%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	38.8%	60.1%
With a GP (rather than a nurse or other staff)	37.4%	44.5%
Same day, all appointment types	52%	44.7%
Missed by the patient (did not attend)	2.4%	4.3%
Appointments per 1,000 registered patients	638.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,896
General consultation, acute (urgent)	2,023
Planned clinics	1,121
Planned clinical procedures	1,508
Unplanned clinical activity	1,192
Clinical triage	0
Walk-in	0
Home and care home visits	187

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	93.7%	97.4%	80%	53.3%	10,764	645.7
July 2026	91.5%	95.6%	80.9%	52%	10,643	638.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Chertsey Health Centre KT16 8HZ	1.2 mi	79%	85%	95%
Phoenix Family Practice KT13 8DW	1.4 mi	23%	84%	63%
New Ottershaw Surgery KT16 0JX	1.7 mi	67%	95%	73%
Shepperton Medical Practice TW17 8EJ	2.4 mi	59%	80%	49%
Parishes Bridge Med.pract KT14 6DH	2.4 mi	57%	87%	64%
Wey Family Practice KT14 6DH	2.4 mi	53%	88%	97%

More practices near KT15 2BH · All practices in Surrey and Sussex ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.