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West Hoe Surgery

2 Pier Street, Plymouth, PL1 3BS · 01752 660105
Part of Waterside Health Network PCN in Devon ICB · Plymouth. NHS code L83112.

July 2026 at a glance

Routine appointments seen within 7 days

27.2%

England 58% · area 48% · ▼ 2 pts on Jun 2026

Routine appointments seen within 14 days

56.7%

England 77% · area 70% · ▼ 9.7 pts on Jun 2026

Urgent appointments seen the same day

67%

England 77% · area 82% · ▼ 5.5 pts on Jun 2026

Appointments in the month

3,523

589.2 per 1,000 of 5,979 registered patients (England 535.2)

Ranked 5,248th of 5,703 practices in England for routine appointments within 7 days; 99th of 111 in Devon ICB; 4,238th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,195 routine appointments, of which 27.2% took place within 7 days of being booked, 31 points below the England figure. Of 564 appointments the practice classed as clinically urgent, 67% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,195

Same day 9%1 day 7%2 to 7 days 11%8 to 14 days 30%15 to 21 days 30%22 to 28 days 13%Over 28 days 1%

Urgent appointments 564

Same day 67%1 day 7%2 to 7 days 20%8 to 14 days 5%15 to 21 days 2%22 to 28 days 1%Over 28 days 0%

All appointments 3,523

Same day 27%1 day 9%2 to 7 days 20%8 to 14 days 22%15 to 21 days 15%22 to 28 days 7%Over 28 days 1%

Appointments with a GP 1,958

Same day 37%1 day 9%2 to 7 days 13%8 to 14 days 16%15 to 21 days 16%22 to 28 days 8%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	85%	60.1%
With a GP (rather than a nurse or other staff)	55.6%	44.5%
Same day, all appointment types	26.5%	44.7%
Missed by the patient (did not attend)	5.1%	4.3%
Appointments per 1,000 registered patients	589.2	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,194
General consultation, acute (urgent)	564
Planned clinics	332
Planned clinical procedures	609
Unplanned clinical activity	0
Clinical triage	0
Walk-in	0
Home and care home visits	26

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	29.2%	66.4%	72.5%	29.7%	3,424	574
July 2026	27.2%	56.7%	67%	26.5%	3,523	589.2

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Adelaide Street Surgery PL1 3JF	0.5 mi	68%	85%	92%
North Road West Med.ctr. PL1 5BZ	0.8 mi	25%	80%	67%
Devonport Health Centre PL1 4JZ	0.9 mi	60%	78%	76%
Friary House Surgery PL4 9BH	1.1 mi	66%	83%	44%
Wycliffe Surgery PL4 0BZ	1.2 mi	25%	49%	89%
Stoke Surgery PL3 4DP	1.2 mi	58%	85%	48%

More practices near PL1 3BS · All practices in Devon ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.