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Chelston Hall Surgery

Old Mill Road, Chelston, Torquay, TQ2 6HW · 01803 605359
Part of Torquay PCN in Devon ICB · Torbay. NHS code L83118.

July 2026 at a glance

Routine appointments seen within 7 days

50.6%

England 58% · area 48% · ▼ 5.7 pts on Jun 2026

Routine appointments seen within 14 days

77.8%

England 77% · area 70% · ▼ 3.2 pts on Jun 2026

Urgent appointments seen the same day

80.2%

England 77% · area 82% · ▼ 6.5 pts on Jun 2026

Appointments in the month

10,625

596.1 per 1,000 of 17,824 registered patients (England 535.2)

Ranked 3,406th of 5,703 practices in England for routine appointments within 7 days; 46th of 111 in Devon ICB; 3,062nd of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 5,272 routine appointments, of which 50.6% took place within 7 days of being booked, 7 points below the England figure. Of 901 appointments the practice classed as clinically urgent, 80.2% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 5,272

Same day 22%1 day 8%2 to 7 days 21%8 to 14 days 27%15 to 21 days 14%22 to 28 days 7%Over 28 days 2%

Urgent appointments 901

Same day 80%1 day 6%2 to 7 days 10%8 to 14 days 3%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 10,625

Same day 53%1 day 5%2 to 7 days 13%8 to 14 days 15%15 to 21 days 8%22 to 28 days 3%Over 28 days 2%

Appointments with a GP 5,591

Same day 77%1 day 4%2 to 7 days 5%8 to 14 days 9%15 to 21 days 4%22 to 28 days 1%Over 28 days 1%

What the appointments were

Measure	This practice	England
Face to face	35.5%	60.1%
With a GP (rather than a nurse or other staff)	52.6%	44.5%
Same day, all appointment types	53.5%	44.7%
Missed by the patient (did not attend)	5.3%	4.3%
Appointments per 1,000 registered patients	596.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	5,272
General consultation, acute (urgent)	901
Planned clinics	246
Planned clinical procedures	3
Unplanned clinical activity	0
Clinical triage	3,186
Walk-in	0
Home and care home visits	94

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	56.3%	81%	86.7%	55.2%	10,350	579.8
July 2026	50.6%	77.8%	80.2%	53.5%	10,625	596.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Croft Hall Medical Practice TQ2 5UA	0.6 mi	48%	85%	46%
Southover Medical Practice TQ1 3HD	1.2 mi	44%	80%	84%
Pembroke Medical Group TQ3 2EZ	1.4 mi	32%	46%	89%
Brunel Medical Practice TQ1 3SL	1.7 mi	63%	76%	93%
Chilcote Practice TQ1 3LA	1.8 mi	41%	59%	79%
Corner Place Surgery TQ4 5AH	2.2 mi	28%	60%	81%

More practices near TQ2 6HW · All practices in Devon ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.