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Lisson Grove Medical Ctr.

3-5 Lisson Grove, Mutley, Plymouth, PL4 7DL · 01752 205555
Part of Drake Medical Alliance PCN in Devon ICB · Plymouth. NHS code L83147.

July 2026 at a glance

Routine appointments seen within 7 days

34.3%

England 58% · area 48% · ▼ 2.7 pts on Jun 2026

Routine appointments seen within 14 days

54.9%

England 77% · area 70% · ▼ 6.1 pts on Jun 2026

Urgent appointments seen the same day

94.3%

England 77% · area 82% · ▼ 0.7 pts on Jun 2026

Appointments in the month

12,101

831.6 per 1,000 of 14,552 registered patients (England 535.2)

Ranked 4,803rd of 5,703 practices in England for routine appointments within 7 days; 83rd of 111 in Devon ICB; 844th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,524 routine appointments, of which 34.3% took place within 7 days of being booked, 24 points below the England figure. Of 1,501 appointments the practice classed as clinically urgent, 94.3% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,524

Same day 5%1 day 9%2 to 7 days 20%8 to 14 days 21%15 to 21 days 20%22 to 28 days 18%Over 28 days 7%

Urgent appointments 1,501

Same day 94%1 day 4%2 to 7 days 1%8 to 14 days 0%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

All appointments 12,085

Same day 61%1 day 5%2 to 7 days 10%8 to 14 days 11%15 to 21 days 6%22 to 28 days 4%Over 28 days 3%

16 appointments had an unknown booking gap and are excluded.

Appointments with a GP 3,358

Same day 62%1 day 5%2 to 7 days 9%8 to 14 days 10%15 to 21 days 7%22 to 28 days 5%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	26.5%	60.1%
With a GP (rather than a nurse or other staff)	27.8%	44.5%
Same day, all appointment types	61.4%	44.7%
Missed by the patient (did not attend)	1.8%	4.3%
Appointments per 1,000 registered patients	831.6	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,524
General consultation, acute (urgent)	1,501
Planned clinics	763
Planned clinical procedures	1,129
Unplanned clinical activity	43
Clinical triage	4,566
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	37%	61%	95%	58.2%	12,434	856.1
July 2026	34.3%	54.9%	94.3%	61.4%	12,101	831.6

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Friary House Surgery PL4 9BH	0.7 mi	66%	83%	44%
North Road West Med.ctr. PL1 5BZ	0.8 mi	25%	80%	67%
Peverell Park Surgery PL2 3PX	1 mi	79%	94%	82%
Wycliffe Surgery PL4 0BZ	1.1 mi	25%	49%	89%
St Neots Surgery PL2 3HY	1.4 mi	29%	58%	10%
Adelaide Street Surgery PL1 3JF	1.4 mi	68%	85%	92%

More practices near PL4 7DL · All practices in Devon ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.