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Heath Hayes Health Centre
Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG · 01543 278461
Part of Cannock Villages PCN in Staffordshire and Stoke-on-Trent ICB · Cannock Chase. NHS code M83129.
July 2026 at a glance
Ranked 1,984th of 5,703 practices in England for routine appointments within 7 days; 11th of 21 in Staffordshire and Stoke-on-Trent ICB; 5,153rd of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 1,419 routine appointments, of which 67% took place within 7 days of being booked, 9 points above the England figure. Of 1,040 appointments the practice classed as clinically urgent, 45.6% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 1,419
4 appointments had an unknown booking gap and are excluded.
Urgent appointments 1,040
All appointments 5,449
5 appointments had an unknown booking gap and are excluded.
Appointments with a GP 2,257
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 74.9% | 60.1% |
| With a GP (rather than a nurse or other staff) | 41.5% | 44.5% |
| Same day, all appointment types | 34.2% | 44.7% |
| Missed by the patient (did not attend) | 4.3% | 4.3% |
| Appointments per 1,000 registered patients | 509.3 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 1,201 |
| General consultation, acute (urgent) | 1,040 |
| Planned clinics | 218 |
| Planned clinical procedures | 862 |
| Unplanned clinical activity | 0 |
| Clinical triage | 655 |
| Walk-in | 0 |
| Home and care home visits | 256 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 59.2% | 72.3% | 43.7% | 31.1% | 5,666 | 525.8 |
| July 2026 | 67% | 79.4% | 45.6% | 34.2% | 5,454 | 509.3 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Moss Street Surgery WS11 6DE | 1.3 mi | 72% | 92% | 90% |
| Norton Canes Surgery WS11 9SE | 1.4 mi | 98% | 99% | 54% |
| Norton Canes Practice WS11 9SE | 1.4 mi | 54% | 95% | 78% |
| Norton Canes Health Centre WS11 9SE | 1.4 mi | – | – | 58% |
| Rawnsley Surgery WS12 1JF | 1.4 mi | 62% | 97% | 92% |
| DR Manickam & Partner WS12 4DJ | 1.5 mi | 74% | 94% | 87% |
More practices near WS12 3TG · All practices in Staffordshire and Stoke-on-Trent ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.