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New River Health

St Mary's Courtyard, Church Street, Ware, SG12 9EF · 01920 468941
Part of Hertford and Rurals PCN in Central East ICB · East Hertfordshire. NHS code E82102.

July 2026 at a glance

Routine appointments seen within 7 days

46.6%

England 58% · area 51% · ▼ 2.1 pts on Jun 2026

Routine appointments seen within 14 days

85%

England 77% · area 70% · ▼ 0.3 pts on Jun 2026

Urgent appointments seen the same day

43.3%

England 77% · area 76% · ▼ 5.1 pts on Jun 2026

Appointments in the month

4,351

255.7 per 1,000 of 17,014 registered patients (England 535.2)

Ranked 3,751st of 5,703 practices in England for routine appointments within 7 days; 24th of 45 in Central East ICB; 5,207th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,287 routine appointments, of which 46.6% took place within 7 days of being booked, 11 points below the England figure. Of 1,799 appointments the practice classed as clinically urgent, 43.3% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,287

Same day 5%1 day 3%2 to 7 days 38%8 to 14 days 38%15 to 21 days 8%22 to 28 days 3%Over 28 days 3%

Urgent appointments 1,799

Same day 43%1 day 19%2 to 7 days 32%8 to 14 days 5%15 to 21 days 1%22 to 28 days 0%Over 28 days 1%

All appointments 4,351

Same day 25%1 day 10%2 to 7 days 30%8 to 14 days 19%15 to 21 days 8%22 to 28 days 5%Over 28 days 4%

Appointments with a GP 2,647

Same day 29%1 day 11%2 to 7 days 32%8 to 14 days 18%15 to 21 days 5%22 to 28 days 2%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	76.8%	60.1%
With a GP (rather than a nurse or other staff)	60.8%	44.5%
Same day, all appointment types	24.8%	44.7%
Missed by the patient (did not attend)	4.2%	4.3%
Appointments per 1,000 registered patients	255.7	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,287
General consultation, acute (urgent)	1,799
Planned clinics	1,084
Planned clinical procedures	24
Unplanned clinical activity	1
Clinical triage	0
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	48.7%	85.3%	48.4%	26.2%	4,985	291.4
July 2026	46.6%	85%	43.3%	24.8%	4,351	255.7

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Dolphin House Surgery SG12 9HJ	0.2 mi	76%	87%	94%
Lea Wharf Medical SG14 1BN	2.1 mi	26%	35%	66%
Hanscombe House Surgery SG14 1JA	2.4 mi	19%	76%	88%
Hailey View Surgery EN11 9FF	2.6 mi	18%	58%	63%
Amwell Surgery EN11 8FG	3.7 mi	31%	97%	90%
The Limes Surgery EN11 8EP	3.8 mi	36%	48%	51%

More practices near SG12 9EF · All practices in Central East ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.