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Shakespeare Health Centre
Elers Road Clinic, Elers Road, Hayes, UB3 1NY · 020 37943119
Part of Long Lane First Care Group PCN in West and North London ICB · Hillingdon. NHS code E86612.
July 2026 at a glance
Ranked 806th of 5,703 practices in England for routine appointments within 7 days; 53rd of 301 in West and North London ICB; 2,137th of 5,616 for urgent appointments seen the same day. 1st is fastest.
In July 2026 the practice recorded 1,935 routine appointments, of which 82.7% took place within 7 days of being booked, 25 points above the England figure. Of 98 appointments the practice classed as clinically urgent, 86.7% were dealt with on the day they were booked (England 77%).
How long between booking and the appointment
Routine appointments 1,935
Urgent appointments 98
All appointments 5,267
2 appointments had an unknown booking gap and are excluded.
Appointments with a GP 2,665
What the appointments were
| Measure | This practice | England |
|---|---|---|
| Face to face | 30.7% | 60.1% |
| With a GP (rather than a nurse or other staff) | 50.6% | 44.5% |
| Same day, all appointment types | 59.5% | 44.7% |
| Missed by the patient (did not attend) | 4.7% | 4.3% |
| Appointments per 1,000 registered patients | 872.6 | 535.2 |
| Appointment type (as recorded by the practice) | Count |
|---|---|
| General consultation, routine | 1,935 |
| General consultation, acute (urgent) | 98 |
| Planned clinics | 266 |
| Planned clinical procedures | 25 |
| Unplanned clinical activity | 235 |
| Clinical triage | 1,898 |
| Walk-in | 0 |
| Home and care home visits | 2 |
Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.
Month by month
| Month | Routine within 7 days | Routine within 14 days | Urgent same day | Same day, all | Appointments | Per 1,000 patients |
|---|---|---|---|---|---|---|
| June 2026 | 77% | 88.6% | 78% | 60.8% | 4,984 | 821.8 |
| July 2026 | 82.7% | 89.9% | 86.7% | 59.5% | 5,269 | 872.6 |
The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.
Practices nearby
| Practice | Distance | Routine 7 days | Routine 14 days | Urgent same day |
|---|---|---|---|---|
| Heathrow Medical Centre UB3 5AB | 0.4 mi | 93% | 98% | 52% |
| Glendale Medical Centre UB3 5DA | 0.6 mi | 89% | 95% | 63% |
| Hayes Medical Centre UB3 4NA | 0.6 mi | 70% | 94% | 81% |
| Hesa Medical Centre - Y00352 UB3 4DS | 0.9 mi | 95% | 99% | 59% |
| North Hyde Road Surgery UB3 4NS | 1 mi | 71% | 91% | 89% |
| Kincora Doctors Surgery UB3 3HG | 1.4 mi | 78% | 91% | 49% |
More practices near UB3 1NY · All practices in West and North London ICB
These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.
Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.