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Hesa Medical Centre - Y00352

Hesa Primary Care Centre, 52 Station Road, Hayes, UB3 4DS · 01895 760560
Part of Hh Collaborative PCN in West and North London ICB · Hillingdon. NHS code Y00352.

July 2026 at a glance

Routine appointments seen within 7 days

94.5%

England 58% · area 67% · ▲ 0.4 pts on Jun 2026

Routine appointments seen within 14 days

99%

England 77% · area 85% · ▲ 0.3 pts on Jun 2026

Urgent appointments seen the same day

59.3%

England 77% · area 67% · ▼ 1.6 pts on Jun 2026

Appointments in the month

11,881

509.4 per 1,000 of 23,325 registered patients (England 535.2)

Ranked 176th of 5,703 practices in England for routine appointments within 7 days; 11th of 301 in West and North London ICB; 4,649th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 6,264 routine appointments, of which 94.5% took place within 7 days of being booked, 36 points above the England figure. Of 359 appointments the practice classed as clinically urgent, 59.3% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 6,264

Same day 56%1 day 11%2 to 7 days 27%8 to 14 days 4%15 to 21 days 0%22 to 28 days 0%Over 28 days 0%

Urgent appointments 359

Same day 59%1 day 4%2 to 7 days 5%8 to 14 days 3%15 to 21 days 13%22 to 28 days 13%Over 28 days 2%

All appointments 11,879

Same day 41%1 day 11%2 to 7 days 36%8 to 14 days 8%15 to 21 days 2%22 to 28 days 1%Over 28 days 1%

2 appointments had an unknown booking gap and are excluded.

Appointments with a GP 5,588

Same day 60%1 day 9%2 to 7 days 26%8 to 14 days 5%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	77%	60.1%
With a GP (rather than a nurse or other staff)	47%	44.5%
Same day, all appointment types	41.2%	44.7%
Missed by the patient (did not attend)	10.8%	4.3%
Appointments per 1,000 registered patients	509.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	6,264
General consultation, acute (urgent)	359
Planned clinics	433
Planned clinical procedures	1,001
Unplanned clinical activity	0
Clinical triage	1,667
Walk-in	0
Home and care home visits	44

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	94.1%	98.7%	60.9%	43.6%	12,172	521.4
July 2026	94.5%	99%	59.3%	41.2%	11,881	509.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Hayes Medical Centre UB3 4NA	0.4 mi	70%	94%	81%
Kincora Doctors Surgery UB3 3HG	0.5 mi	78%	91%	49%
North Hyde Road Surgery UB3 4NS	0.6 mi	71%	91%	89%
Townfield Doctors Surgery UB3 3DZ	0.8 mi	85%	95%	76%
Shakespeare Health Centre UB3 1NY	0.9 mi	83%	90%	87%
Heathrow Medical Centre UB3 5AB	1.1 mi	93%	98%	52%

More practices near UB3 4DS · All practices in West and North London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.