Home › South West London ICB › South Norwood Hill Medical Centre

South Norwood Hill Medical Centre

103a South Norwood Hill, London, SE25 6BY · 020 87710742
Part of One Thornton Heath PCN in South West London ICB · Croydon. NHS code H83010.

July 2026 at a glance

Routine appointments seen within 7 days

56.9%

England 58% · area 61% · ▲ 0.3 pts on Jun 2026

Routine appointments seen within 14 days

96.1%

England 77% · area 82% · ▼ 0.4 pts on Jun 2026

Urgent appointments seen the same day

87.7%

England 77% · area 73% · ▼ 4.5 pts on Jun 2026

Appointments in the month

2,913

436.4 per 1,000 of 6,675 registered patients (England 535.2)

Ranked 2,866th of 5,703 practices in England for routine appointments within 7 days; 93rd of 158 in South West London ICB; 1,975th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 1,272 routine appointments, of which 56.9% took place within 7 days of being booked, about the England figure. Of 301 appointments the practice classed as clinically urgent, 87.7% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 1,272

Same day 43%1 day 4%2 to 7 days 10%8 to 14 days 39%15 to 21 days 3%22 to 28 days 1%Over 28 days 0%

Urgent appointments 301

Same day 88%1 day 2%2 to 7 days 5%8 to 14 days 3%15 to 21 days 1%22 to 28 days 1%Over 28 days 0%

All appointments 2,913

Same day 50%1 day 5%2 to 7 days 15%8 to 14 days 25%15 to 21 days 3%22 to 28 days 2%Over 28 days 0%

Appointments with a GP 970

Same day 39%1 day 6%2 to 7 days 8%8 to 14 days 44%15 to 21 days 2%22 to 28 days 1%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	56.9%	60.1%
With a GP (rather than a nurse or other staff)	33.3%	44.5%
Same day, all appointment types	49.8%	44.7%
Missed by the patient (did not attend)	6%	4.3%
Appointments per 1,000 registered patients	436.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,272
General consultation, acute (urgent)	301
Planned clinics	793
Planned clinical procedures	234
Unplanned clinical activity	0
Clinical triage	43
Walk-in	0
Home and care home visits	0

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	56.6%	96.5%	92.2%	47.1%	2,962	444.9
July 2026	56.9%	96.1%	87.7%	49.8%	2,913	436.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Auckland Surgery SE19 2DF	0.4 mi	73%	82%	90%
Mersham Medical Centre CR7 8JN	0.7 mi	63%	84%	89%
Upper Norwood Group Practice SE19 2NT	0.7 mi	93%	97%	47%
Thornton Heath Medical Centre CR7 8RL	0.7 mi	62%	75%	–
Parchmore Medical Centre CR7 8LY	0.9 mi	49%	94%	70%
G84624	0.9 mi	–	–	–

More practices near SE25 6BY · All practices in South West London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.