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McKenzie House Surgery

McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU · 01429 230000
Part of Hartlepool Health PCN in North East and North Cumbria ICB · Hartlepool. NHS code A81044.

July 2026 at a glance

Routine appointments seen within 7 days

34.4%

England 58% · area 54% · ▲ 2.5 pts on Jun 2026

Routine appointments seen within 14 days

65.7%

England 77% · area 75% · ▼ 0.7 pts on Jun 2026

Urgent appointments seen the same day

77.1%

England 77% · area 77% · ▲ 2.5 pts on Jun 2026

Appointments in the month

11,831

604.4 per 1,000 of 19,574 registered patients (England 535.2)

Ranked 4,792nd of 5,703 practices in England for routine appointments within 7 days; 52nd of 70 in North East and North Cumbria ICB; 3,381st of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 2,048 routine appointments, of which 34.4% took place within 7 days of being booked, 24 points below the England figure. Of 1,448 appointments the practice classed as clinically urgent, 77.1% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 2,048

Same day 12%1 day 5%2 to 7 days 17%8 to 14 days 31%15 to 21 days 27%22 to 28 days 5%Over 28 days 2%

Urgent appointments 1,448

Same day 77%1 day 5%2 to 7 days 6%8 to 14 days 4%15 to 21 days 2%22 to 28 days 2%Over 28 days 2%

All appointments 11,812

Same day 42%1 day 5%2 to 7 days 9%8 to 14 days 13%15 to 21 days 11%22 to 28 days 7%Over 28 days 15%

19 appointments had an unknown booking gap and are excluded.

Appointments with a GP 2,256

Same day 38%1 day 5%2 to 7 days 14%8 to 14 days 21%15 to 21 days 16%22 to 28 days 3%Over 28 days 2%

What the appointments were

Measure	This practice	England
Face to face	53.1%	60.1%
With a GP (rather than a nurse or other staff)	19.1%	44.5%
Same day, all appointment types	41.6%	44.7%
Missed by the patient (did not attend)	3.8%	4.3%
Appointments per 1,000 registered patients	604.4	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	1,926
General consultation, acute (urgent)	1,448
Planned clinics	3,102
Planned clinical procedures	577
Unplanned clinical activity	83
Clinical triage	36
Walk-in	0
Home and care home visits	510

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	31.9%	66.4%	74.6%	41.7%	10,957	560.9
July 2026	34.4%	65.7%	77.1%	41.6%	11,831	604.4

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Bankhouse Surgery TS24 7PW	0.7 mi	51%	66%	94%
Havelock Grange Practice TS24 7PW	0.7 mi	82%	91%	71%
Chadwick Practice TS24 7PW	0.7 mi	40%	74%	83%
West Quay Medical Practice TS26 8DB	0.9 mi	65%	88%	74%
Gladstone House Surgery TS26 8DF	0.9 mi	30%	70%	77%
The Patel Practice TS25 1AX	1.2 mi	30%	45%	77%

More practices near TS25 1QU · All practices in North East and North Cumbria ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.