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Swan Surgery

Northgate Business Park, Bury St. Edmunds, IP33 1AE · 01284 770440
Part of Bury St Edmunds PCN in Norfolk and Suffolk ICB · West Suffolk. NHS code D83610.

July 2026 at a glance

Routine appointments seen within 7 days

78.8%

England 58% · area 57% · ▲ 4.5 pts on Jun 2026

Routine appointments seen within 14 days

86.5%

England 77% · area 77% · ▲ 4.9 pts on Jun 2026

Urgent appointments seen the same day

91.8%

England 77% · area 77% · ▼ 0.8 pts on Jun 2026

Appointments in the month

10,055

789.6 per 1,000 of 12,734 registered patients (England 535.2)

Ranked 1,073rd of 5,703 practices in England for routine appointments within 7 days; 2nd of 22 in Norfolk and Suffolk ICB; 1,276th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 3,043 routine appointments, of which 78.8% took place within 7 days of being booked, 21 points above the England figure. Of 1,188 appointments the practice classed as clinically urgent, 91.8% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 3,043

Same day 57%1 day 6%2 to 7 days 16%8 to 14 days 8%15 to 21 days 6%22 to 28 days 5%Over 28 days 3%

Urgent appointments 1,188

Same day 92%1 day 4%2 to 7 days 2%8 to 14 days 1%15 to 21 days 1%22 to 28 days 1%Over 28 days 0%

All appointments 10,052

Same day 79%1 day 3%2 to 7 days 7%8 to 14 days 3%15 to 21 days 3%22 to 28 days 3%Over 28 days 2%

3 appointments had an unknown booking gap and are excluded.

Appointments with a GP 3,099

Same day 76%1 day 5%2 to 7 days 9%8 to 14 days 2%15 to 21 days 1%22 to 28 days 3%Over 28 days 3%

What the appointments were

Measure	This practice	England
Face to face	79.5%	60.1%
With a GP (rather than a nurse or other staff)	30.8%	44.5%
Same day, all appointment types	78.6%	44.7%
Missed by the patient (did not attend)	1.9%	4.3%
Appointments per 1,000 registered patients	789.6	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	2,873
General consultation, acute (urgent)	1,188
Planned clinics	112
Planned clinical procedures	218
Unplanned clinical activity	0
Clinical triage	4,653
Walk-in	0
Home and care home visits	260

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	74.3%	81.6%	92.6%	75.2%	10,628	834.8
July 2026	78.8%	86.5%	91.8%	78.6%	10,055	789.6

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
The Guildhall and Barrow Surgery IP33 1ET	0.2 mi	26%	37%	34%
Angel Hill Surgery IP33 1LU	0.3 mi	47%	68%	82%
Victoria Surgery IP33 3BB	0.6 mi	68%	87%	40%
Mount Farm Surgery IP32 7EW	1.1 mi	30%	44%	81%
Ixworth Surgery IP31 2HD	6.1 mi	41%	61%	87%
Woolpit Health Centre IP30 9QU	7.6 mi	56%	90%	93%

More practices near IP33 1AE · All practices in Norfolk and Suffolk ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.