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Billet Lane Medical Practice

58b Billet Lane, Hornchurch, RM11 1XA · 01708 442377
Part of Havering South PCN in North East London ICB · Havering. NHS code F82675.

July 2026 at a glance

Routine appointments seen within 7 days

68.7%

England 58% · area 68% · ▲ 3.6 pts on Jun 2026

Routine appointments seen within 14 days

85.4%

England 77% · area 86% · ▼ 5.1 pts on Jun 2026

Urgent appointments seen the same day

79.4%

England 77% · area 71% · ▼ 6 pts on Jun 2026

Appointments in the month

1,113

330.1 per 1,000 of 3,372 registered patients (England 535.2)

Ranked 1,850th of 5,703 practices in England for routine appointments within 7 days; 125th of 245 in North East London ICB; 3,150th of 5,616 for urgent appointments seen the same day. 1st is fastest.

In July 2026 the practice recorded 444 routine appointments, of which 68.7% took place within 7 days of being booked, 11 points above the England figure. Of 378 appointments the practice classed as clinically urgent, 79.4% were dealt with on the day they were booked (England 77%).

How long between booking and the appointment

Routine appointments 444

Same day 35%1 day 5%2 to 7 days 29%8 to 14 days 17%15 to 21 days 13%22 to 28 days 1%Over 28 days 0%

Urgent appointments 378

Same day 79%1 day 6%2 to 7 days 9%8 to 14 days 5%15 to 21 days 1%22 to 28 days 0%Over 28 days 0%

All appointments 1,113

Same day 45%1 day 6%2 to 7 days 25%8 to 14 days 16%15 to 21 days 6%22 to 28 days 1%Over 28 days 0%

Appointments with a GP 771

Same day 49%1 day 6%2 to 7 days 20%8 to 14 days 16%15 to 21 days 8%22 to 28 days 1%Over 28 days 0%

What the appointments were

Measure	This practice	England
Face to face	73.3%	60.1%
With a GP (rather than a nurse or other staff)	69.3%	44.5%
Same day, all appointment types	44.9%	44.7%
Missed by the patient (did not attend)	5.8%	4.3%
Appointments per 1,000 registered patients	330.1	535.2

Appointment type (as recorded by the practice)	Count
General consultation, routine	415
General consultation, acute (urgent)	378
Planned clinics	244
Planned clinical procedures	0
Unplanned clinical activity	0
Clinical triage	16
Walk-in	0
Home and care home visits	33

Appointments recorded under other categories, or not mapped to a category, are not listed here but are included in the totals.

Month by month

Month	Routine within 7 days	Routine within 14 days	Urgent same day	Same day, all	Appointments	Per 1,000 patients
June 2026	65.1%	90.5%	85.4%	52.2%	1,374	404.8
July 2026	68.7%	85.4%	79.4%	44.9%	1,113	330.1

The urgent and routine measures were first published for June 2026. Earlier months will appear as they are added.

Practices nearby

Practice	Distance	Routine 7 days	Routine 14 days	Urgent same day
Hornchurch Healthcare RM11 1XA	0 mi	21%	29%	51%
High Street Surgery RM11 3XT	0.4 mi	74%	92%	79%
DR Vm Patel RM11 3SZ	0.6 mi	24%	52%	67%
Suttons Avenue Surgery RM12 4LF	0.7 mi	21%	71%	80%
The New Medical Centre RM2 5SU	0.8 mi	74%	86%	55%
DR Marks Practice RM1 2SH	1.2 mi	58%	65%	23%

More practices near RM11 1XA · All practices in North East London ICB

These figures show recorded appointments and the gap between booking and attending. They do not show how hard it was to get through to the practice, and the gap includes appointments patients chose to book weeks ahead. Practices classify appointments themselves, so the urgent and routine counts are not perfectly consistent between practices. Read the full caveats. Spotted a problem? Tell us.

Source: NHS England, Appointments in General Practice, July 2026, Annex 1 practice-level data (published 27 August 2026); practice details from the NHS Organisation Data Service. Open Government Licence v3.0.